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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
British
FEATURES
Seating, Reservations, Wheelchair Accessible, Table Service
Reviews (33)
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Reviewed 16 August 2023 via mobile

Lovely family environment. We visited with our boys and was instantly met by friendly staff. Once seated we where met by front of house who took our drinks order and then left us to continue to have a look at the menu, within 5 min...we where ready and our order was taken. We took the slime package for the boys and it was very well organised, the slime was excellent… very surprised as the slime was the best I have seen and the boys had some much fun. Wow we ordered the waffles with banana, strawberry’s, Ice cream and chocolate sauce! It was absolutely delicious. My elderly mother who’s a coffee snob said her coffee was lovely and we would defiantly recommend coming again. Loads of activities to do and seeing other customer engaging in painting and crafts will have us coming back to try some more. Boys want to come back to build a Bear. See you soon.More

Date of visit: August 2023
Helpful?
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Reviewed 3 August 2023

A day of what I thought would be great fun for the kids making slime turned into a lot of waiting, unknowns and leaving the place upset. Had booked a table previously through messenger and on arrival felt like we weren’t booked in. Given a...table and waited a good 10-15 mins before a menu was even given. Then waited another 10 minutes till order taken. To then wait again another 20-30 mins before the slime activity started where then we just told to put this in, stir and left to own device. With a 3 and 5 year old this was all testing their patience. Especially the 3 year old. On top of all these waits, we saw other tables with children be offered glitter and shaving foam (at time had no idea why). We finally got offered the shaving foam but again left to just mix having not made slime before. But no glitter given even though I have boys they still love glitter. I had to ask for the crepes to be made asap at this point as I had lost the concentration of my 3 year old and my 5 year old wanted to do the other activities included in the summer package but the waiting times were beyond a joke for such young people. I also ordered a sundae with the boys package and had to ask for that to be made where by this point it wasn’t wanted anymore but felt bad cancelling it. When asked for tubs like the other tables for the slime to go in got told ran out. When someone did come to the venue with spare tubs no one came over and offered us any. Finally when paying as I wanted to get out as fast as possible there didn’t seem to be any niceties from the front of house staff if they could see that I was struggling. My boys have a love for slime and I thought the idea of making it at a place that has exceptional reviews would be brilliant for a treat especially as an added bonus they get to enjoy milkshakes and crepes. But it did not live up to those expectations and left feeling like I’d lost my money, my positivity on coping in situations of long waits with young kids and my patience. I felt as though we were not meant to be there and were a hindrance. I hardly ever write reviews but felt as though this one is needed today because of how it all went and don’t see how 5 stars have been given. Crepes - lovely. Milkshake - thick and tasty. Activities on offer - fabulous and brilliant ideas. But the service and how the day went was not a positive for us. I find myself saying that I couldn’t and wouldn’t recommend this to anyone that I know. But I hope it was just a bad day for me and my family.More

Date of visit: August 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 July 2023

Had my daughter's 6th birthday here on Sunday. We chose the Pamper Party. I initially thought the price was a bit steep but honestly it is money well spent! We have only ever done parties at home but I am definitely a convert! It was...super easy, as they literally took care of everything! They worked really hard the whole time and the girls loved all the activities. The festival hair looked fantastic and the food was perfect! Would definitely recommend!More

Date of visit: July 2023
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Reviewed 26 February 2022

What a difference a few years makes and a change of premises. Today my family had a slime party at the Sugar Den and after a few problem a few years ago this time the party was so well done A BIG THANK YOU Angela...and girls your were great my grandaughter had a great time you were hands on and so helpful i could not fault anything., I would more than be happy to recommendMore

Date of visit: February 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2021 via mobile

Great afternoon here, kids loved it. Very friendly and attentive staff made the kids feel special. Santa was great, well worth the money. Thank you

Date of visit: December 2021
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Reviewed 22 November 2021

This is something different. Although a diabetic and ADHD nightmare of a restaurant, it is very unique with something for everyone. I must admit though the service is very slow. For a special treat or a birthday party it is ideal, with special activities. There...are 50 flavours of milkshake but I had to pick the one that was unavailable. The panini's and toasties were delicious and so hot. There is a lot of choice in hot and cold snacks and drinks. For a special occasion, it is ideal.More

Date of visit: November 2021
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Reviewed 30 August 2021

We always like coming to the Sugar Den as it's something different for the kids. This time, as it was in the middle of the summer holidays, it took longer than usual to get served but that's to be expected. Also, I think it would...be good if staff explained the offers (such as the deal for £12) when they come over to take the initial order as not everything is written on the menu. The food was yummy as always and the staff were really friendly!More

Date of visit: August 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracey H, Owner at The Sugar Den - Abergele, responded to this reviewResponded 6 September 2021

Hi, Thank you for your review, we are really pleased you enjoyed your visit to The Sugar Den, we have had an extremely busy summer, so apologies if we weren't as prompt as usual, but we are looking at methods to elevate this in busy...More

Reviewed 4 September 2020 via mobile

We were holidaying near-by and had booked this for my partners daughters birthday, on our last day of the holiday. We were welcomed in with smiles of joy by the staff. We were seated and our orders were taken, with the staff paying extra attention...to the kids. They were allowed to pick their own pots to be painted rather than be given a "standard everyone gets the same" pot. They were also given a jar to decorate (and later fill with sweets) a desert (crepe or pancake with a choice of topping) and an ice cream. The kids loved it and we loved seeing them so happy. If you are in this neck of the woods and want something for the kids definitely check this place out.More

Date of visit: September 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
L9272HTtraceyh, Owner at The Sugar Den - Abergele, responded to this reviewResponded 6 September 2020

Thank you for a lovely review, we were so glad you enjoyed yourselves. Hopefully see you again soon. Thank you for sharing your experience

Reviewed 29 February 2020 via mobile

My daughter had her 7th birthday party today at the Sugar Den. It was a unicorn themed event, the children had lots of fun activities to do and a lovely afternoon tea consisting of sandwiches, crisps, fruit and cakes. This was followed by ice cream...and they also had unicorn slushes/milkshakes too! All the children had a fantastic time and the party was hosted by a lovely lady who organised all the children so I could sit back and have a delicious milkshake myself! I would highly recommend the Sugar Den as a childrens party venue to anyone, there are so many different themes to choose from to suit boys and girls and they're really good value for money. We will certainly be visiting again soon!More

Date of visit: February 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 February 2020

Great place to bring kids. Lovely time. Would definitely go back. Excellent selection of sweets. Craft parties are a blast.

Date of visit: February 2020
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Reviewed 28 February 2020

I cant recommend this place enough, I take my 9 month old to messy play whenever I can. She absolutely loves all the different textures to play in and meeting other babies to make a mess with. I can't wait until she's older so we...can try other things like paint a pot, slime making and build a bear. Staff are always friendly and always there to help, delicious food and drinks too.More

Date of visit: February 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 February 2020

MY DAUGHTER booked here on 23/02 for a 5 year olds party and she paid WELL OVER £300 for a party where the little kiddies would design there own T shirts with fabric pens and the few pens they did have were clearly not enough...for the children and some were in a bad state and just crumbled on the t shirts and child ! well as there was no space for parents to stand behind their kiddies and some were only 4 years old the kids were pretty much left to it, parents went to another room off the back and a few of us quoshed around the door/counter area , YOUNGSTERS PARTY OUTFITS AND FABRIC PENS and we had a lot of mess on outfits and hands and not a wipe or cleaning cloth in sight if they cant deal with the younger ones they should state an approprate age and as they had a few staff at the shop to though they focused more on a separate room with parents that had paid for another activity while there other kiddes were at the said party ,ONE very stressed unhelpful young woman was all we had for alot of children and she did not help with the Tshirts as a Grandma we were left to deal with all kiddies it was a Total JOKE .On arriving party games had started if you call it that and the prizes were a few loose jelly beans put on a paper plate and passed out to the said winning children and get this put back BEHIND THE COUNTER left on the paper plate on top of the jelly bean tub for the next party following my grandaughters no doubt as they rushed to get us out at the end! They had the bags with sweets and cake linned nicely on the floor PEOPLE WERE USING TOILETS AND WALKING ON THAT FLOOR so bad as lack of space! My DAUGHTER PAID EXTRA FOR THE CHOCOLATE FOUNTAIN FOR WHICH THE YOUNG CHILDREN WERE GIVEN A WOODEN POINTED KEBAB TYPE SKEWER WITH A COUPLE OF MARSHMALLOWS ON IT AS THEY WERE LEAVING MELTED CHOCOLATE PUT IN A NAPKIN EVERYTHING THEY DID WAS DONE LATE AS WERE WERE RUSHED OUT FOR ANOTHER PARTY IT WAS A SHAMBLES ,GOD ONLY KNOWS WHAT WOULD HAVE HAPPENED IF A YOUNG CHILD HAD BEEN PUSHED OR TRIPPED AS THEY WERE TRYING TO EAT THEM ON THE WAY PAST THE CRAMPED TABLE THAT RAN MOSTLY THE LENGTH OF THE SHOP.. I forgot to mention the food 4 platters of sandwiches,small iced cakes that looked just like the aldi cheapy ones ,half a bag of cheesy puffs ..Yes a good half the young girl put out beside me and half a bag of salt and vinegar twists the other half no doubt again for the next party that followed on 3 kiddies and they had gone,oh and not to mention a paultry few raspberries and haf cut strawberries and they went one end of a long table so my grandchildren never saw them! It was rushed and unorganised from start to finish the pin the bow on the lol was being done while kiddies were been told to sit down and eat so they either had a bit of food or the game.The only time i saw more than one member of staff was when they were clearing the table for the next party while some kiddies were still having icecream now you see it now you dont i think was there mission I feel for my daughter who came out of the shop near to tears while wanting to a nice party for my grandaughter that it was not !! I am lucky enough to work in a Health and Safety area where i am hopping that they can look into some of The Sugar Dens safety Issues. I am not sorry to report a shop that the wooden Skewers alone if it stops one child from injuring themselves.. VERY UNHAPPY GRANDMA AND SAME SAID FOR MY DAUGHTER..........More

Date of visit: February 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
L9272HTtraceyh, Owner at The Sugar Den - Abergele, responded to this reviewResponded 28 February 2020

Dawn , I am so sorry to hear your review. We pride ourselves on our organised fun filled parties and I'm sorry you have had the issues mentioned in the review. I will be contacting your daughter directly to discuss the issues with her, as...More

Reviewed 1 October 2019 via mobile

Excellent to little place, friendly helpful staff, good food, kids really enjoyed making slime! Well worth a visit

Date of visit: September 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 August 2019

Took my nearly 2 year old here, she had a great time painting a pot and decorating a sweet jar. She even got pancake and a slush drink included in the price. The staff are always lovely, even when the toddler made a huge mess!

Date of visit: August 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 May 2019

Our 2 kids aged 11 and 12 had such a great time painting pots and making cuddly toys, that they begged to back the next day for Slime and Dine! What a fantastic place, they do everything kids wish for all under one roof. We...left them in the capable hands of the girls working there and it worked a dream. Couldn't recommend them high enough, this is their favourite place to go every weekend if they can!More

Date of visit: May 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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THE SUGAR DEN - ABERGELE - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about The Sugar Den - Abergele

The Sugar Den - Abergele is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4