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The Railway Hotel

££ - £££
Pub, Bar, British, Grill
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Red Lodge Road, West Wickham BR4 0EW, England
+44 20 8776 0043
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77 Reviews from our TripAdvisor Community

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Showing 77: English reviews
Level Contributor
36 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW via mobile

Firstly I am a parent so I understand how hard it is to take children out. I would like a family area so kids could run around if they want. Also adults could have a quiet drink or meal. This is a free for all. Sorry won't be returning.

Helpful?
Thank Glen121
General Manager A, Manager at The Railway Hotel, responded to this review

Hello Glen. The Railway is a family friendly pub and as such we have chosen not to segregate the parents that choose to frequent the pub with their children. We do advise parents to keep control of their children, however sometimes this is not the case and is something we will address. Kind regards More 

2 reviews
4 of 5 bubbles Reviewed 1 week ago via mobile

Enjoyable sunday lunch spur of the moment choice.reasonable price.used my aa membership to get 20% off the bill,bonus!

Helpful?
Thank Stuart K
General Manager A, Manager at The Railway Hotel, responded to this review

Good evening Stuart. We are thrilled you enjoyed your visit to the railway! We hope to see you again soon. More 

Bromley, United Kingdom
Level Contributor
4 reviews
4 restaurant reviews
1 of 5 bubbles Reviewed 2 weeks ago via mobile

Before writing the review, it is worth mentioning that I have only ever returned 3 meals in my life - 2 of which were at this place.... We went as a 5, my father in law ordered his meal and I ordered mine within a minute. I received my starter (prawn cocktail) which was rather flavourless, runny and the prawns... More 

Helpful?
Thank Mor9an
G M, Manager at The Railway Hotel, responded to this review

Good evening. Firstly let me start by apologising for the experience you had with us. We are currently going through a transitional period at the pub, with a new management team and new team members coming in to improve the pub as a whole. Unfortunately and occasionally mistakes happen and we can only apologise for this. We are sad to... More 

Felixstowe, United Kingdom
Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 3 weeks ago

We you chose chicken curry and rice - we needed knife and fork to cut the rice into bite size chunks!

Helpful?
Thank Denis R
G M, Manager at The Railway Hotel, responded to this review

Good evening sir. I'd like to take the time to apologise personally for the poor quality dinner you received. We strive to have the highest standard food here at the Railway, and if it is not up to scratch we would like to fix the issue on sight and have you leaving happy. We hope that you will find the... More 

London, United Kingdom
Level Contributor
45 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago via mobile

Came her just before Christmas. It wasn't too busy and found a table as wanted to eat. The food was lovely and the drinks were reasonable. But the restaurant just needs organising and tidying up. Very confusing seating plan...

Helpful?
Thank Spier999
G M, Manager at The Railway Hotel, responded to this review

Good evening. Thank you for your kind words regarding the quality of the food here at the Railway. We do strive to provide quality meals at reasonable prices. We have also organised the table numbers now so hopefully it is now less confusing. Kind regards. More 

London, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 February 2017

Been coming here regularly for the past year or so and last night, Monday 13 Feb, we were most impressed especially with the new member of management who I believe is called Innes. The service was great and nothing was too much trouble. There were, however, some unpleasant "teenagers" who sat near us whose vocabulary was much to be desired!... More 

Helpful?
1 Thank gabys683
G M, Manager at The Railway Hotel, responded to this review

Good evening Madam. Thank you very much for your kind review. We are striving to improve the reputation of the pub and move in a positive direction. We apologise for the gentlemen that may have upset you on the night. I personally dealt with them and can garuntee they will not be returning to the pub. As for the ladies... More 

London, United Kingdom
Level Contributor
213 reviews
126 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
2 of 5 bubbles Reviewed 11 February 2017

Came here for some food on a Sunday with some friends and the service was appauling. It took me 20 mins to get served at the bar (Only 1 person was serving) and then waited for the food for another 40 mins. The food was OK but in the end I just wanted to leave as I had been waiting... More 

Helpful?
Thank Deano T
G M, Manager at The Railway Hotel, responded to this review

Good evening. We apologise for the poor service you received on this occasion. We are currently going through a transitional period at the pub, with new management and staff coming in to help improve the quality of service our customers receive. Hopefully now the service has improved and we see you again in the near future. Kind Regards. More 

London, United Kingdom
1 review
1 of 5 bubbles Reviewed 5 February 2017 via mobile

Walked in hardly anyone in there so says alot obviously so we all ordered burgers so thought surely cant go much wrong with a burger. Was discusting. One burger came out cold sent it back didnt have another burger the same so had to wait for another. The others were over cooked and tasteless. Waitress full of attitude the whole... More 

Helpful?
Thank Jade S
G M, Manager at The Railway Hotel, responded to this review

Good evening. Firstly let me apologise for the burgers you received. We strive to provide the best quality we can and on this occasion we have failed. We now have a new kitchen manager, as well as a new front of house management, and together with all of our staff are looking to improve on a daily basis. We do... More 

London, United Kingdom
1 review
2 of 5 bubbles Reviewed 4 February 2017

Went for lunch for my husbands birthday Saturday lunchtime. It was nearly empty. Ordered food, there were seven of us. When food arrived, it was very obviously microwaved, except for the chips. The lentil and vegetable pie topped with potato and parsnip, and seasonal vegetables, was nothing more than a few lentils in what tasted like very salty Bisto gravy,... More 

Helpful?
Thank pearlbarber88
G M, Manager at The Railway Hotel, responded to this review

Good Evening. Firstly, we would like to apologise for the poor experience you had with us on this occasion. We are striving to improve the quality of our food and service at the Railway. We have now also addressed the issue of staffing, so service should now be back to normal. We are saddened to hear you will not be... More 

Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 21 January 2017 via mobile

Popped in for a quiet drink and found it half empty but at least 10 tables which hadn't been cleared. Empty glasses and food plates which had obviously been there for sometime. During the couple of hours that we were there not one table was cleared. This pub has really declined over recent months with surly bar staff and a... More 

Helpful?
Thank Louise D

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Restaurant Details

Rating summary
  • Food
    2.5 of 5 bubbles
    Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    2 of 5 bubbles
Cuisine
Pub, Bar, British, Grill
Restaurant features
Outdoor Seating, Seating, Serves Alcohol, Full Bar, Parking Available, Highchairs Available, Wheelchair Accessible
Good for
Bar Scene
Location and Contact Information
  • Address: Red Lodge Road, West Wickham BR4 0EW, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  West Wickham
  • Phone Number: +44 20 8776 0043

Questions & Answers

Questions? Get answers from The Railway Hotel staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?