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Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
US$5 - US$19
CUISINES
Bar, British, Pub
Special Diets
Vegetarian Friendly
View all details
meals, features, about
Reviews (535)
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535 results
Traveller rating
209
79
55
68
124
Traveller type
Time of year
LanguageEnglish
Traveller rating
209
79
55
68
124
Show reviews that mention
All reviews steak bad reviews food was lovely new management couldn t for sunday lunch
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Reviewed 3 days ago

We called in here on our way home. The service was great and very efficient. Drinks arrived in minutes and the food shortly after. The food was amazing and there was plenty of it. The staff were very good and friendly.

Date of visit: May 2022
Helpful?
Reviewed 1 week ago via mobile

Went for a family meal got our drinks without a problem then waited around 40 to 45 mins before I had to go and ask for someone to take our food order gone down hill

Date of visit: May 2022
Helpful?
FickleMermaidChapel1, General Manager at Fickle Mermaid, responded to this reviewResponded 5 days ago

Thank you for your feedback we will work to improve

Reviewed 1 week ago

Nice friendly staff had a problem with one of our steaks this was sorted quickly the second steak still wasn't the best steak my wife had ever had but was ok mine was great with a bourbon sauce unfortunatly staff forgot my onion rings (soon...rectified) and it came with fries which i dont care for wasnt told about this or that i could swap for chunky chips. I think that the place is a little overpriced but couldnt fault the service will go back.More

Date of visit: May 2022
Helpful?
FickleMermaidChapel1, General Manager at Fickle Mermaid, responded to this reviewResponded 5 days ago

Thanks for taking time to leave feedback

Reviewed 1 week ago

We visited here for tea with our grandson. Great service from entering to finish. Lovely smiling staff. Made a fuss of our grandson, crayons to use before the food came. Great food kids menu was great we had the pie with chips and veg. Great...homemade pie best chips we'd had for ages in a pub. Very pleased we would go back. Playground outdoor area to sit outside as a bonus.More

Date of visit: May 2022
Helpful?
FickleMermaidChapel1, General Manager at Fickle Mermaid, responded to this reviewResponded 1 week ago

Thank you for your five star review

Reviewed 2 weeks ago

The meal was okay but not spectacular for the price. We were fully aware that our dog could not come into the pub because we were seated on the carpeted area but at the end of the meal my partner brought him in to say...hello from the wooden floored area. I had to move him for less than 30 secs to allow a waiter through with hot drinks and was pounced upon by a rather abrupt woman because he was on the carpet briefly. I tried to explain but she definitely needs to have some lessons in good customer service and how to speak to paying customers. She also needs to take a look at the carpet which is so badly stained that its not really fit for humans leave alone dogs. This has left a nasty taste in my mouth and needless to say we will not be returning. Its a shame because the rest of her staff were very attentive and polite. They have obviously not been trained by her.More

Date of visit: May 2022
Helpful?
FickleMermaidChapel1, General Manager at Fickle Mermaid, responded to this reviewResponded 2 weeks ago

So sorry you feel like that you was sat on table 25 26 and we don't allow dogs there, The bar man had said to the man that brought the dog in its was not allowed on the carpet area we love to see dogs...More

Reviewed 4 weeks ago via mobile

My friend and I just called for lunch at the fickle mermaid chapel en li frith last time we came here it was vile and we vowed never to come back but the reviews In our local paper made me give it another chance with...new owners the meal was lovely so hot all way to the end very nicely presented and tasty staff lovely very good quick service I would defo recomend itMore

Date of visit: April 2022
Helpful?
FickleMermaidChapel1, General Manager at Fickle Mermaid, responded to this reviewResponded 4 weeks ago

Thank for taking time to give us a great review

Reviewed 4 weeks ago via mobile

Table of 6 booked in on a bank holiday Monday. Excellent service. Friendly staff and although busy we didn’t wait at all for drinks and food to be served. All staff were attentive and professional and the food was tasty, well presented and cooked as...requested. Manager on duty was very friendly and was totally across everything happening in his restaurant. His staff were great too.More

Date of visit: April 2022
Helpful?
FickleMermaidChapel1, General Manager at Fickle Mermaid, responded to this reviewResponded 4 weeks ago

Thank you for your five star review

Reviewed 4 weeks ago

What a turn round. Under new management, had the mixed grill 15 minute wait. Food was spot on!!! Great friendly staff. Nice beer. Good place for popping into for something to eat. No complaints. Definitely be visiting again.

Date of visit: April 2022
Helpful?
FickleMermaidChapel1, General Manager at Fickle Mermaid, responded to this reviewResponded 4 weeks ago

Thank you for your five star review

Reviewed 3 April 2022

We were a party of 12 and The management and staff provided a great dining experience for my mums 80th birthday meal, they were friendly, attentive and nothing was too much trouble and we would like to say a massive thank you to them for...making the day a special one. We also had 4 small children in our party and again they went over and above to ensure that the children were made to feel welcome.More

Review collected in partnership with this restaurant
Date of visit: April 2022
Helpful?
FickleMermaidChapel1, General Manager at Fickle Mermaid, responded to this reviewResponded 4 April 2022

Thank you for your five star review

Reviewed 3 April 2022

I live close and visit every weekend and an odd week day. food is excellent and staff are fantastic. Aly and Courtney are friendly and welcoming and work very hard . Jimmy says keep your puppet up Courtney 😂

Date of visit: April 2022
Helpful?
FickleMermaidChapel1, General Manager at Fickle Mermaid, responded to this reviewResponded 4 April 2022

Thank you for your great feedback and my puppet is waiting for you next time ⏲ 😀 😊

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Questions & Answers
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susanrats
3 January 2017|
AnswerShow all 13 answers
Response from FickleMermaidChapel1 | Property representative |
As one of the supervisors at the Fickle Mermaid I want to assure you that customer feedback is so so important to us! And we listen, take it on board and implement any changes necessary. Of course we would prefer feedback... More
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Frequently Asked Questions about Fickle Mermaid

Fickle Mermaid is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5