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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Bar, British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch
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meals, features, about
Reviews (124)
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124 results
Traveller rating
85
17
6
9
7
Traveller type
Time of year
LanguageEnglish
Traveller rating
85
17
6
9
7
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All reviews sunday roast sea bass sticky toffee pudding live locally overlooks the river cauliflower cheese wonderful food friendly service my mum family meal specials ale
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Reviewed 2 weeks ago

We didn’t book a table, but showed up on a Sunday late afternoon for a table of 2 with a small dog. The Cotton House did accommodate us (after I suggested the deck area). However it was clear that we were an after thought, we...waited a while to order drinks, then the waitress forgot the water for the dog. After about 20 minutes we were informed they had ‘forgot’ to put our food order through and did we still want it?! The waitress assured us we would get our food order rushed through, however the manager turned up minutes later to inform us there was a large party upstairs being served and we may have to wait. The food came, luke warm, but nice quality roast beef. We were then informed (few mouthfuls into eating our food) that someone had booked the table next to us and could we move tables as she was allergic to dogs. The manager stated ‘don’t worry I won’t get you to leave as you’re still eating’ we then had no help to move coats, bags, drinks, food and a dog to the other side of the deck! Overall a poor experience considering I’ve been a number of times before and had a lovely meal and great service.More

Date of visit: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zak Yates, Owner at The Cotton House, responded to this reviewResponded 1 week ago

Hi Victoria, I want to start of by sincerely apologising regarding your recent experience when visiting The Cotton House. This is not something that we take lightly as we are heavily customer service focused. It is concerning to see a review like this and I...More

Reviewed 3 weeks ago

Came to the cotton house for Sunday lunch and we were nothing short of blown away. The food was fast and good portions, not to mention very tasty. All staff were fantastic but special mention goes to Grace who served us so attentively and professionally...throughout our meal. Everyone's doing a great job here, fully recommend this place!More

Date of visit: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago via mobile

Excellent local restaurant and was very busy with groups, bustling atmosphere our family party of 10 were overlooking the river, food was absolutely superb even though we we warned it there could be a wait on the food which was no problem at all, well...worth the wait and sample more of the drinks highly recommendedMore

Date of visit: November 2023
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Reviewed 3 weeks ago

Amazing food, lovely staff and we all enjoyed our night. Will definitely return with more hungry family.

Date of visit: November 2023
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Reviewed 1 October 2023 via mobile

This is my second time here, first time was a Saturday night, came in for a couple of drinks with a friend. The service and staff were outstanding… and I’m very particular about customer service so this speaks volumes. The atmosphere was very pleasant, friendly...and vibrant. The food smelled so good we ended up staying for something light and had 4 things from the starter menu. All were very different and very delicious and good value for money. I’m back today with my 12 year old daughter as the salt & pepper squid was amazing and it’s one of her favourite dishes. Even though the staff are different people to our last visit, again very impressed by how attentive, polite and knowledgeable they are. Definitely a place to try if you’re in the area ❤️More

Date of visit: October 2023
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Reviewed 24 September 2023

Excellent food - nut roast was fabulous - roast beef and fish and chips mushy peas all delicious - definately return very friendly staff

Date of visit: September 2023
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Reviewed 10 September 2023 via mobile

Visited with family and friends for a Sunday lunch. Food was excellent as always, and the service was friendly and prompt. We’ve eaten here a number of times and never disappointed- and our friends visiting from London were impressed too.

Date of visit: September 2023
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Reviewed 6 September 2023

Great service and fantastic food. Best Sunday lunch anywhere it’s fantastic. Been for midweek meals too and equally great. Superb bar fir cocktails and beers.

Date of visit: September 2023
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Reviewed 12 August 2023 via mobile

Lived in the area for a while so decided to check it out for brunch after hearing good things! Was not disappointed, lovely vibe, attentive staff and delicious food! Will definitely be back!

Date of visit: August 2023
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Reviewed 2 August 2023 via mobile

We have eaten here several times - each time the service was excellent and the food was delicious. I love the steak frites, great wines too and they are great at accommodating our three dogs. Perfect!

Date of visit: July 2023
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Reviewed 30 July 2023 via mobile

The food was really average for the price. £19 for a roast and the cauliflower cheese was rock hard, bland and floury. We’re from London and that’s the sort of price you pay there for a much better meal. Roasties were soft and the Yorkshire...was as dry as the back of my foot. The garlic and chilli prawns somehow tasted of absolutely nothing. So disappointing when you could cook something nicer for yourself at home. Unsure if the service staff are shy or mute. They didn’t ask how the food was or if we wanted anything once and placed the food on the table in silence. The pints were as flat as the atmosphere. Perhaps this is the only restaurant in the area and there’s no other options.More

Date of visit: July 2023
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Reviewed 24 July 2023

Okay so I haven’t eaten here as our table was cancelled due to flooding. Essentially though I have marked as 2 star as I have found communications with the cotton house very challenging. Multiple attempts to ring / email (me and my friend) - very...slow response. Requested our pre orders a week before and we were contacting them for the menu. Rather than them reaching us. We received the menu 2 days before and were told that they couldn’t guarantee certain things on the menu due to ingredients. We were asked to tell them our day/time/ name of the booking. Despite having been in and spoken to them in person. Felt they didn’t really have our table together. We were told on the morning that the table was cancelled due to the flood - which of course isn’t their fault - however the attitude was quite lapse - I understand nothing could be done by them imminently but we were so disappointed as it was a special occasion. We did get our money back straight away as popped in so that was positiveMore

Date of visit: July 2023
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Reviewed 10 June 2023 via mobile

Ordered the surf and turf special and wasn't disappointed. Even though its on the pricey side what I had was definitely worth the price tag (special : surf and turf) My only criticism is that maybe it should have come with an accompanying sauce rather...than having to pay for one with a 26 pound dish but the food was still very very good.More

Date of visit: June 2023
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Reviewed 6 May 2023

We live locally but havent eaten for some time as previously hadnt had a good experience. We only called in for a drink but decided to give the food another chance, and we were not disappointed. Husband had tuna on the specials and i had...suet pastry beef pudding - absolutely superb. Could not fault the service - first class. Thanks guys. We will be back soon.More

Date of visit: May 2023
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Reviewed 23 April 2023 via mobile

We have been passed a couple of times when out and never been in - wish we'd dropped in before. Very welcoming and helpful staff, and food was absolutely fabulous and tasty. Will definitely go again....have read some of other reviews which say disappointing but...we found completely the oppositeMore

Date of visit: April 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Claire C
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THE COTTON HOUSE, Helmshore - Updated 2023 Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about The Cotton House

The Cotton House is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4