I organised an afternoon tea for a birthday gift and it was amazing - the best afternoon tea I have every had. Instead of boring finger sandwiches, we had a toasted sandwich, pastry and a quiche, followed by savoury and sweet scones with homemade jam,...followed by homemade cakes. I think we had a little more of the sandwiches/pastries than usual due to one of us being vegetarian but even sharing them would have been plenty. It was incredible - well worth the money. The staff were polite and friendly and even dealt with some rude and entitled customers that expected people who were already seated to move for them very well! This is a great little spot and is dog friendly - which is even better for us. We thoroughly enjoyed it and will definitely be returning.More

I have visiting for quite a few years and have recommended it to many friends over the years. I also live around the corner so it’s on my doorstep. The level of customer service seems to be very hit and miss depending who is working....There is one particular member of staff that probably needs to work in non customer service environment. I have actually never even see her smile let alone the very rude and abrupt way you are seated and served. After chatting to a friend she actually shared a very similar story and said never again. So unfortunately I feel I will be only buying cakes (which are excellent) to take away from now and using the many other cafes in the village if I want to enjoy food or coffee seated.More

We visited here, on a Sunday morning, staff very attentive and helpful, food was superb, breakfast and sandwiches were delicious, and of course we had to take out a selection of cakes that were on display. all in all a fantastic experience and we cannot...wait to returnMore

So glad to visit this place once again. As usual service was excellent and always with a smile. Even though they have a great selection on the regular menu, we thought we'd ask if there were any specials and yes there was. Both the items...we ordered off the special menu and they were wonderful. I can honestly say the quiche I had was among the best I had ever had, if not the top. For dessert I had Caramel oat cake, which paired well with my hot chocolate This is a place we have to go to whenever in Great Ayton, should not be missed whatever the weather.More

Great atmosphere, canny staff, tasty coffee and I’ve found my new favourite type of breakfast - Gypsy Eggs! Cakes and scones also look tempting. Highly recommend

Good food, Great cakes. 4 stars because I watched a member of staff check the cakes while eating. Checking cakes with the same hand she was putting the food in her mouth with not the best to see. Eat wash your hands then check cakes.... Overall great visit apart from the cake contaminationMore

Arrived 11.30am and we had pre-booked a table for 3. Was very disappointed by the very abrupt staff member who greeted us on arrival. She seemed annoyed as I hadn't mentioned that we had a table booked - ended up speaking over me asking did...you book, well did you book, well what name, what name! very very rude and loud, I was embarrassed by this time and almost walked out! My husband and son agreed she was totally out of order with her attitude. Good points now - breakfast was lovely, reasonably priced, and the rest of the staff were lovely. Will not visit again which is a shame as it's a lovely little place.More

We called in around two’ish as walk-in guests to The Velveteen Rabbit as most of the pubs in Great Ayton were busy as it was Easter Friday and what a delightful find it was. We were given the “Red chairs” table in the window adjacent...to the display counter showing off some very tasty looking cakes. There are further tables upstairs on the first floor where the toilets are located. The staff were friendly and humorous. We chose a full English breakfast, scrambled egg on toast with sausage and a toasted ham & Brie sandwich with salad and crisps. All the meals were excellent, especially the homemade baked beans with the breakfast. To accompany the meal we had a glass of Merlot, a Pinot Grigio & Soda and two large latte coffees. The bill came to £45 which was very good value for money and so £5 tip went into their jar. The restaurant had a steady string of visitors and is dog, baby and cyclist friendly. Well worth a visit if you are in the area. They have music evenings too - the next one features George Boomsma on April 7th 2023.More

I pass here a lot and always admire the yellow front door. Ordered coffee and cake to take away, the coffee is good but I’ve tasted much nicer cake from a cheap market. I also found the staff quite miserable and generally bored out of...their tree. Definitely not a service with a smile. This has rather put me off going again. I always support small businesses but this one, I will definitely think twice about it. I wouldnt be happy if it was my business.More

For my mams birthday. I could go on and on but I’ve literally told everyone I know about this place since our visit for the Sunday lunch! I would easily run out of words! Food- amazing, Place- amazing, Staff- over and above amazing! I cannot...wait to come back! 11 out of 10!More

Had a lovely lunch here. The staff were attentive and very friendly. The fresh scones with clotted crean were delicious and the large coffees were definitely large and nice and hot. Would definitely recommend a visit here if you are visiting Great Ayton.

I wish trip advisor had a 10 star rating. This was an absolutely heart warming, special, delicious and we in our party of 7 for my Mams birthday were completely and utterly overwhelmed by you guys. Kirstine was in constant touch with me prior to...the booking and could not have done any more to make this day so special! Amongst our party (I’m gonna run out of words here aren’t I?! 🤣) there was myself, my mam Janet (the birthday girl), my mother in law, my auntie and uncle as well as my nana and grandad (grandad who has just turned 90 on 17 September)- he is actually fitter than all of us combined but my nana is now very frail. Our waitress EVEN walked my nana hand in hand down the few steps to ensure she was safe upon leaving. The food was outstanding. The music was unbelievable- BTW: I named every track since the minute I walked in and I’m now on your site getting the track list. BUT- the service was absolutely out of this world! The lady that served us (I want to say Amy but not sure but I’m sure you can check)- it was Sunday 9 October was absolutely worthy of a flipping knighthood! She was so careful around nana, kept her at ease when nana was struggling to eat all on her plate, was in continuous talk with me about the pre-arranged cake that I ordered (and we were all gobsmacked at that too) all personalised with my mams, mine and our two dogs names on to boot! Not to be maudlin but, recently as a family, we have had some very very tough times and this experience was the absolute tonic we all needed. I don’t even know how much more I can say about this place- food AMAZING but the staff and customer service (especially our waitress) was second to none. Please can Kirstine and our waitress get an actual mention from us all. Let them personally know that you guys made our day. What a divine place, what divine staff, what divine pre & after care, amazing music and just flipping amazing! Thank you, wholeheartedly from all of us for making the day so special! Janet (mam was the birthday girl), I am Charlie (the daughter who has now scored massive brownie points hahahaha), auntie Barbie, uncle Pierre, mother in law Barbara, nana Doreen and lovely grandad John. You guys are something else! Charlie XxxxxxxxxxMore