The Cleveland Bay

The Cleveland Bay

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+44 23 8026 9814+ Add website
Hours
Sun
12:00 - 22:30
Mon
10:00 - 23:00
Tue
10:00 - 23:00
Wed
10:00 - 23:00
Thu
10:00 - 23:00
Fri
10:00 - 23:00
Sat
10:00 - 23:00
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Is this restaurant appropriate for Kids?
About
A great pub in the heart of Valley Park. John and Jade welcome you to come along and warm yourself by the open fire during Winter months or sit out in the large garden in the Summertime while you enjoy great food washed down with a fantastic pint! A pub for all of the family we have covered and heated outside areas and a large play area for the children to enjoy. Boasting a superb choice of fresh, wholesome, homemade food that are available every day, we also serve a full range of Wadworth cask conditioned ales including the full bodied 6X and all year round light ale Horizon, as well as an excellent selection of wines, lagers, spirits, soft drinks and freshly ground coffee. We cater for all occasions from business to private, why not book an area and hold your function. Not to forget that four legged family member...Dogs are welcome!
PRICE RANGE
£7.00 – £15.00
CUISINES
Bar, British, Pub
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Drinks
FEATURES
Reservations, Outdoor Seating, Buffet, Seating, Parking Available, Free off-street parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Credit Cards, Table Service
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4.0
4.0 of 5 bubbles274 reviews
Excellent
119
Very good
72
Average
40
Poor
12
Terrible
31
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

Phil25
Hampshire545 contributions
4.0 of 5 bubbles
Aug 2020 none
Arrived for dinner and met by a lovely member of staff who explained the Covid arrangemens and showed us to our table. There is an APP they prefer you to order on (apparently explained this on the website and booking so our fault for missing that!) but she was very patient in explaining how we use it and waited until we were happy (taking drinks orders manually so we didn't have to wait). The APP was easy enough to use (with code we were given for the discount) although the already fairly short menu had a number of options "greyed out" so you could not order then but still see them. One was the burger that we saw someone else eating but it was explained that this means they have sold out and they don't like it either but it's a "head office" issue! Both main dishes were very good, tasty and decent portions (although the rump steak was overpriced at £20) and we had no room for desserts. There was a longer than normal wait but we were in no hurry and we heard our waitress explaining to another table that a member of kitchen staff had gone home unwell so they were struggling which is fair enough. With an excellent choice of draft ciders and our outstanding waitress (blond, pony tail!) we would happily return.
Written 30 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jade W
Phil25, thank you so much for the positive review!
Written 6 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Justin
1 contribution
5.0 of 5 bubbles
May 2021 family
We recently visited the Cleveland Bay, we were very impressed how good the food was, and how helpful the staff are. After being closed for so long during lockdown, they really did do well. Excellent for family meals and not over priced, we are really happy we chose this restaurant for our first family outing as lockdown Restrictions were eased. Highly recommended!!
Written 5 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jade W
O5755tajustinc, we are very happy we could provide you with a positive experience! Kind regards, Jade (General Manager)
Written 8 April 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

BroLucius
Southampton3016 contributions
4.0 of 5 bubbles
Jul 2020 none
My wife and I visited for lunch in their garden, on the first day of opening after the lockdown. The tables were well-spaced and the wait staff wore masks. The menu was limited to three dishes: fish & chips, hamburger or a vegetable curry. We ordered the fish, along with a pint of Wadworth's 6X real ale and a lager. The beer was delicious, after so long without one. The fish & chips was also back to its best. The real ale batter and the chips were crisp. The fish was a brilliant white.
Written 30 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Culture16968263226
Hello, Thank you so much for your kind review. It is really important to us that our customers have a great meal and a great experience during these times and we really appreciate your positive feedback. We're glad to hear we delivered a great experience and we look forwards to seeing you in the near future. thanks Nicky (customer relations)
Written 15 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

S T F T
1 contribution
1.0 of 5 bubbles
Oct 2021 family
Unfortunately we had a very disappointing experience with the Cleveland Bay. We totally understand that it was the first day for the waitress who served us, however having to wait for almost an hour for kids’ food (chicken nuggets, fries and baked beans) is inacceptable even if it was quiz night (which started 8pm, more than 1h after we ordered our food). We were later told that there was also some confusion because we had ordered starters (bread and calamari) and usually people want to have at least 30min between starters and mains. Seriously? It was actually our son‘s birthday and we had asked if it was possible to have a special, decorated dessert plate when we booked. The waitress told us that the chef was well aware of the birthday and that he would prepare something special. We must have misunderstood something here, because nothing ever happened. When I asked, the waitress remembered and offered to ask in the kitchen if they had prepared something so that we can at least take it home as it was already almost 8:30pm. But unfortunately there was nothing prepared. The food was very average and nothing special at all. Absolutely nothing which could explain such a long wait (chicken nuggets, fries, baked beans, kids‘ pasta and burgers...). The one point is for the staff, who were all very friendly. I have to say that it feels like I made a huge mistake in choosing the Cleveland Bay for a birthday dinner and am only glad that the kids were too hungry and then too tired to realise. So sad.
Written 4 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Culture16968263226
Hello. We are sorry to hear that you had a disappointing experience. We review all feedback received and continually seek to make improvements to our service. Thank you for saying our staff are friendly. We do hope that you will visit us again in the future, and give us the opportunity to give you a better experience. Kind regards, Dave - Deputy Manager
Written 16 October 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JAIME
Chandler’s Ford88 contributions
1.0 of 5 bubbles
May 2021 friends
After lockdown lifted and we were able to eat inside, my partner and I and a couple of friends looked forward to visiting the Cleveland, which is our local pub. We waited 20 minutes for someone to take our drinks order and then the waitress came to take our food order. I advised her I had a nut allergy and she took my order, my friend then advised her she was a coeliac to which the waitress replied curtly she should have told her right at the beginning as she would have to start the order again. We then waited 45 minutes for 3 burgers and a chicken kebab, all of which were cold and pretty bland (very little flavour). To top it off the only dessert they had was a nut tart which was also very disappointing. I definitely wouldn't hurry back here for food any time soon. Very expensive for bad quality and poor service.
Written 22 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jade W
Jezzaldy76, thank you for taking the time to leave us feedback about your experience with us. King regards, Jade (General Manager)
Written 8 April 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

marieR1919
Southampton30 contributions
1.0 of 5 bubbles
Apr 2021 none
I ordered a glass of pinotage on arrival as listed on their wine list, our waitress keyed it in and went off, she later came back and said the manager said they only sold it by the bottle so not sure why it is listed by the glass on the menu, perhaps the manager could confirm why? After a fairly long wait the starters came out stone cold! The starters were replaced after another long wait and were ok. The mains came out which were ordered as burger with bacon as extra, crispy calamari and crispy frickles. The burger was ok but the bacon was missing, the chips were luke warm and soggy, the calamari was soggie and salty and the frickles were hard and not edible. We sent the calamari and frickles back and did not want a replacement. When the bill came the frickles and calamari were charged as was the bacon that was missing! The did take off the charge for the cold/replaced starters but our overall experience was really poor.
Written 2 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jade W
Marie R, we're disappointed to hear of the negative experience you had with us. We had only been opened a few weeks after lock down so had a new team in place so we hope you will give us another chance. Kind regards, Jade (General Manager)
Written 8 April 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Abbie Trodd
Chandler’s Ford67 contributions
1.0 of 5 bubbles
Aug 2021 friends
I went here in the middle of august 2021 and the food was awful quite frankly. My mum and friend had the steak pie with chips and garden veg which looked like it was out of a packet. The pie was ‘worse than a chip shop pie’ and according to both of them was pretty inedible and definitely not home made at all. So we paid £26 for two small portions of chips in effect. Then my friend got a nachos portion which was pretty tasteless tortillas with out of a jar guac and salsa for £9 which was a scam! I had the halloumi and got 6 sticks for £6 which is ridiculous and it was also pretty tasteless and bland. We were offered two free deserts due to the pies being inedible to which we decided on two brownies only for them to come back and say they didn’t have any, we then chose the sticky toffee pudding, again for them to come back and say they don’t have any icecream so had it plain and it was also very uninspiring taste wise. All in all extremely dissatisfied after paying £56 and not being at all full up or pleased with our food.
Written 21 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jade W
Hello, I am really sorry that you did not enjoy your experience with us, and that the food did not meet your expectations. During August we found ourselves (alongside much of the industry) suffering from delivery issues which caused shortages with certain dishes. When things do go wrong, we try our best to correct them or offer complimentary items, however in this case we were held back by these shortages. As a venue we pride ourselves on the quality of our food and service. I hope that we will have another opportunity to prove this to you. Thank you for your feedback, Kind regards, Jade
Written 15 September 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

rr b
1 contribution
1.0 of 5 bubbles
May 2021 family
The waiter who took us to the table didn’t seem With it. He wanted to take our order before we even sat down and looked at the menu. When we were ready to place our order we ordered 3 chicken Caesar salads to which he told us they have no chicken and they haven’t had there delivery yet. So we went for the other Caesar salad option on the menu with halloumi, olives and croutons. When it came out it was shredded lettuce in Caesar dressing and halloumi on top and two whole lettuce leaves for presentation by the looks of it. In the description it was a Caesar SALAD with croutons olives etc. We got lettuce, dressing and halloumi. £8.95 for a salad that i could have made at home for less than £5. A complete disappointment and rip off! I won’t be returning.
Written 25 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jade W
435rrb, thank you for taking the time to leave us feedback about your experience with us. Kind regards, Jade (General Manager)
Written 8 April 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stuart R
Southampton11 contributions
5.0 of 5 bubbles
Aug 2020 none
We booked by telephone this morning for Sunday lunch today. On arrival we had the new Covid rules explained to us. One way system, rest rooms to be maximum two persons at a time. The tables were well spaced for social distancing. All staff were wearing face coverings. We were very surprised by the lack of visitors on a Sunday lunch time. As we have been many times before, the place is usually very busy for what has to be one of the best roast dinners around. We downloaded the Wadworth app which was easy and simple to use. So everything was ordered through the app. This minimises any contact with staff and you do not visit the bar for service. Everything is served to you at the table on trays that you just take from the tray Yourself. We felt very safe Enjoyed a terrific lunch. So all you regulars please book another visit to pub for drinks and food They really have got it right. These places really need our support through these difficult times. Many thanks to all staff and management.
Written 16 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Culture16968263226
Thank you so much for this amazing detailed review. Feedback like this makes us absolutely love our job and it's great to know that we are getting it right for our customers. Thank you for supporting us. Hope to see you again soon! Jade
Written 19 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Cath M
2 contributions
1.0 of 5 bubbles
Apr 2022 none
Where do I start ... we waited 45 minutes for our food. I had requested a gluten free burger and chips. It turned up with one little gem lettuce leaf and a slice of tomato, the chips were thrown on the plate (the non GF version at least had the chips in a silver bucket etc.), the presentation was awful. It was cold and very expensive for what it was. To add insult to injury, it made me very ill, I do not believe enough care was taken to avoid cross-contamination, it certainly was not gluten free. My husband was similarly unimpressed with his hotdog, nothing special, but at least he is not gluten free, so it didn't make him ill. We will not be eating here again. We had a fantastic meal at The Hiltonbury Farmhouse this week and it was similarly priced but so much tastier, well presented and better value for money.
Written 14 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jade W
Hi Cath, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please can i assure you that we would have taken all preventative steps in preparation of your meal to ensure it was gluten free and it is just our sandwiches that are served with chips in buckets. Kind regards John.
Written 18 May 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AD0108
27 contributions
5.0 of 5 bubbles
Jun 2021 none
We dropped in to the Cleveland Bay on the spur of the moment believing that we would be turned away as we hadn’t booked.......wrong! The friendly young lady booked us in and took us to a table and gave us the menus. After taking our drinks order she gave us enough time to make our choices and proceed with our order. Whilst waiting for our food, I noticed that all of the staff, with the exception of the Manager, were teenagers. I have to say that the relationship and communication between this young team was outstanding. They were all engaging with each other, being logistically deployed to various duties without complaint whilst ensuring total professionalism. We were asked by three of the team if everything was okay, or if we needed anything. The food was delicious, we had the halloumi and prawn skewers and the apple and cinnamon pie afterwards - 10/10 to the chef 👩‍🍳 We would definitely recommend the Cleveland Bay - well done 👍🏻
Written 6 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jade W
Ad0108, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with us and hope you visit us again. Many thanks, Jade (General Manager)
Written 8 April 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lauren H
1 contribution
5.0 of 5 bubbles
Jun 2021 family
Visited the Cleveland bay with my other half and 2 young children, we had a lovely visit from start to finish. The young lad taking the orders was very friendly and chatty, the children had nuggets and chips which they ate most of. I had the burger which was lovely, my partner also had a burger which he said was lovely. Very COVID friendly, the play area was available for the children. We had a great visit and will be back soon! Thankyou to all the lovey staff who made us feel very welcome.
Written 5 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jade W
P5060idlaurenh, thank you for your kind review; we are happy to pass along your comments to the team and we look forward to welcoming you back. Many thanks, Jade (General Manager)
Written 8 April 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

emmmilyanne
Buxted6 contributions
5.0 of 5 bubbles
Aug 2021 family
This pub was great- we ate here both nights we stayed in the area- the food was delicious, good allergy awareness. Even double checking after I had ordered about a ‘may contain’ I liked the fact they did smaller dishes from the main menu for adults. Really good value for money too. Staff are all really friendly. Brilliant outside space and play area for kids to run around in. I’m so pleased we chose this pub to eat in.
Written 8 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jade W
Hello, Thank you for leaving us such a kind review. It is great to hear of our customers having had a good time - especially when visiting from outside the local area. An important part of our service is ensuring that those with allergies are properly catered for and we take pride in the service that we offer. We hope to see again soon. Kind regards, Jade
Written 15 September 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

BroLucius
Southampton3016 contributions
4.0 of 5 bubbles
Sept 2021 none
My wife and I visited for supper. She ordered her usual fish & chips, since she is an admirer of the beer batter here. The waitress informed us of two specials, and I chose the sirloin steak with fries and pepper sauce. Both dishes were very good. My steak was cooked rare, exactly as I had requested and the generous quantity of pepper sauce was tasty.
Written 18 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jade W
Hello, Thank you for your kind review and the positive comments about our food. It is a pleasure for us to know that our customers have enjoyed their experience. We hope to see you again soon, King regards, Dave Deputy Manager
Written 2 October 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mossmummy88
Eastleigh2 contributions
5.0 of 5 bubbles
Nov 2021 couples
We always enjoy coming here especially as the kids enjoy the play area. It’s a beautiful pub and the food is always delicious. Hubby and I came for a weekday lunch as a treat we ordered calamari and burgers with fries and chef definitely did not disappoint us 😊staff are really friendly too
Written 6 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Culture16968263226
Hello. Thank you for your lovely review. We are delighted to hear that you had a great experience with us. We hope to see you again soon. Kind regards, Dave - Deputy Manager
Written 12 November 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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THE CLEVELAND BAY, Chandler’s Ford - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

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