On 20 December 2016 my family of four (me, my partner our 4-year-old twin boys), and three other families travelling with small children had to be escorted back through Gatwick passport control and customs as a result of our all having missed our flights. Three of us were with Easy Jet and one with Air Lingus.
Like others, we had arrived at the airport two hours before scheduled take-off as advised, and we entered the family section of security control over an hour before departure. We were held up in the family section for over an hour - there were only a couple of staff on duty there, and only one scanner, but maybe 30-40 families were in the queue in front of us. Once inside the “family” section of security control, we were unable to turn back, and found ourselves stuck alongside lots of other families
We made it through with 25 minutes to spare before our flight left. But because of Easy Jet’s strict arrangements for closing the gate 30 minutes before departure the flight gate was not even listed on the boards. We had to wait for half an hour for airport officials to escort us back to the other side of security / passport control and then a further hour to get back to departures. There was not enough seats on any of the Easy Jet flights before Christmas to take us to our destination so we hauled our luggage to the Eurostar at St Pancras and paid for some very expensive one way tickets to France.
Do we and the other families affected stand any chance of compensation?