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Can involuntary schedule change be same as involuntary bump

Bellingham...
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Can involuntary schedule change be same as involuntary bump

My husband and I saved up and bought 2 first class tickets for our upcoming trip (4 weeks from now) from Seattle to Kauai. We bought them in February. We just found out today that first class is over booked on our return flight "due to operational needs" and they said since we were the last to book (7 months ago... really?) they pulled our reservations and put us on a flight 24 hours later, in coach. Although an extra day would be nice, my husband works at the local hospital and can NOT miss another work day. On top of that, we can't leave our kids alone for 24 hours!! The only compensation they would give us is $300 and 15k FF miles. (I called and talked to SEVERAL supervisors). They said that this does not count as an Involuntary bump since we are not checked into the flight so we do not qualify for the regular $1350 compensation. The flight was not cancelled, and first class was overbooked by ONE. How can they know who will show up for a flight 4 weeks from now? Do we have any leg to stand on?

15 replies to this topic
Vancouver, Canada
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for London
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1. Re: Can involuntary schedule change be same as involuntary bump

Start again, please. With what airline do you plan to travel? Did you book directly with the airline or through a third party website, and if so which one? Does your booking include a positioning flight from Bellingham or will you make your way to SEA and fly from Sea-Tac?

Instead of focusing on compensation, have you looked for alternate flights that would suit your needs? Depending on the dates you plan to travel and the airline you've booked there may be another routing that would suit, but you'll need to find availability in F for those flights.

There is too much missing from your post to determine what could be done so please let us know more. If you have been downgraded and there are no other flights that will suit your needs then check the (unknown) airline's Conditions of Carriage to determine what they offer for an involuntary downgrade as it will very likely be indicated in the CoC.

Koronadal...
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2. Re: Can involuntary schedule change be same as involuntary bump

if you paid for first class and they rebook you to coach and for the trouble, they are willing to compensate you the price difference, overnight accommodation and flight miles, that is generous enough. but if the new schedule would not fit to yours. then just rebook with another airline. no matter how many bosses or higher ups you talk to, their overbooking would not allow you your schedule.

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3. Re: Can involuntary schedule change be same as involuntary bump

This was all booked with Alaska Airlines on their site. The flights are from Bellingham to Seattle to Lihue and back. All the other flights we could find would still have us back the next day (overnight layovers). The only code share is American since they no longer partner with Delta. The only option I've found is to cancel the flight and rebook on another airline to get back on Sunday. I just didn't know if I should fight harder or just accept it. Our trip is 3 weeks out and new tickets are more expensive.

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4. Re: Can involuntary schedule change be same as involuntary bump

They would not offer hotel vouchers or food vouchers. But it doesn't matter since we must go home on that original day. You're right, the schedule doesn't fit so we're going to have to book elsewhere. Full fare first class doesn't guarantee anything these days.

Bristol, England
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5. Re: Can involuntary schedule change be same as involuntary bump

Even first class bookings are only requests, not guarantees. It's obviously disappointing and inconvenient for you, but unfortunately these things happen. Regarding your children, it would be wise for you to make contingency plans for their emergency care when you travel. What would happen if you were prevented from flying back as scheduled because of accident or illness?

Edinburgh, United...
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6. Re: Can involuntary schedule change be same as involuntary bump

"We just found out today that first class is over booked on our return flight "due to operational needs""

Could be a case of them having to use a smaller aircraft. If so, I can sort of see the airline's point that it's not a standard case of being bumped due to overbooking.

Bellingham...
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7. Re: Can involuntary schedule change be same as involuntary bump

I'm thinking it might be an air marshal. The plane is the same as before, so size difference. So they "involuntarily bumped" us four weeks early so they don't have to compensate like they would at the gate. How do they know who would show up this far out? Anyways, we were able to book another flight on Hawaiian airlines where we can keep our original schedule.

Palmetto, Florida
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8. Re: Can involuntary schedule change be same as involuntary bump

Is there a way to audit airlines to see if they have sold your seats for higher price to a latecomer, and now bumping you off to econ, with small compensation? Just wondering.

Silver Spring...
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9. Re: Can involuntary schedule change be same as involuntary bump

Air marshals aren't usually booked this far out. In any case, appears your problem was solved.

Tampa, Florida
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10. Re: Can involuntary schedule change be same as involuntary bump

"Is there a way to audit airlines to see if they have sold your seats for higher price to a latecomer, and now bumping you off to econ, with small compensation? Just wondering."

For what purpose? It's called revenue management. They aren't doing anything illegal.

The only thing in the original post where the agent fudged a bit is saying the OP was chosen because of the time the tickets were bought. That doesn't make sense. It's due to the fare classes. They were probably paying the lowest fare in the F cabin. Airlines won't be so blunt about it to say you were picked because you paid the least but that's how they do it. If the cabin was overbooked due to an equipment change or to accommodate another passenger or for any other reason, The compensation offered by the airline appears generous. Or, you should have just been given the option of canceling your return flight and get a refund on that portion and then book a flight with another carrier.

There's no required compensation because an oversell is when more passengers check in , have boarding passes and show up to board than available seats. This happened before departure. And the voluntary denied boarding compensation isn't $1350. For involuntary denied boarding, the compensation must be at least double the passengers one way fare to a maximum total of $1350. If your one way fare (before tax) was $349, you are required under DOT regulation to get at least $698. If your one was fare was $800, you are required under DOT regulation to get at least $1350. But again, this doesn't apply in the OP situation.

Edited: 25 August 2017, 00:37
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