I was inquiring about money transfer option on Thomas Cook website in India, I started out the application process by filling out my contact info. Then I got a call from someone identifying as Thomas Cook employee asking for further documentation in order to proceed with my transaction, which seemed normal at the time. So I have sent my passport scan and other required documents.
Now I am worried in case this was a scam.
Is this normal process? Do they call you to request documents once you have started the online 'Send Money Abroad' process?