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My Experience: Cathay Pacific Economy LAX-HKG-LAX

Arcadia, California
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My Experience: Cathay Pacific Economy LAX-HKG-LAX

My 886th contribution to TA!

Anyways, I flew Cathay Pacific this summer with the new economy product and would like to give out my opinion about it...and plus since some people are asking about it (one topic right now), I decided to make a topic about it! (Please make note when I say HKG flight I mean flying out of HKG, and when I say LAX flight it is flying out of LAX)

Anyway, flew a overnight flight for the Cathay Pacific flight to Hong Kong. Check in at LAX was very easy and smooth. Staff and LAX people were very nice and helped us take a photo. Note- Cathay Pacific was the only carrier who used the new renovated part of TBIT. Pretty interesting.

Shopped around LAX, which was a pretty good experience, and sat around in the waiting area for some time. Cathay Pacific ground staff was very nice- at the check in to flight at gate area, one person helped us switch seats so two people could sit in three seats. That helped!

Seats: Very nice. Haven't flown economy ever long haul (typically fly premium enconomy/busines) and I was not disappointed! The seat doesn't recline backward ( no disputes about the reclining thing in one topic in the Air Travel forum right now), but actually downward and forward. The bottom cushion moves forward and the back cushion moves downward and more of an angle, creating the recline. They were designed in a green/teal and blue design, and the head rest is leather or maybe fake. The lumbar I didn't particularly like as it was mainly a piece of plastic that curved- you could feel it.

Tables were a interesting way to open. There's a lever and you pull down on it and it releases the table. And then you pull the lever up to secure it back to the seatback. I didn't like this as it wasn't very secure, and I splashed some soda onto myself once when using the cupholder, in which comes out from the backside (the part that faces you) of the table.

TV/Entertainment System: Very nice! Lots of shows to watch and I never got bored. Tons of TV episodes, movies, music, games, and more. Also background info about destinations too. Airshow was also of a different quality.

Food: Sort of disappointing for Cathay Pacific. I've flown their business way back then and the food back then was way better (but yes...one shouldn't be comparing between classes, right?). But this was BAD! The entrees were so-so and it seemed like things had chemicals added to it or were not fresh. Salmon had a fishy taste, and the beef was unrealistically tender (not good). However, the cheesecake was really good- firm and creamy. It was however, extremely fluffy on going back from HKG to LAX. Fruit was well, and the salad was pretty good.

Instant noodles were Nissin and were good as always (from HK). Night snacks were also delicious, but the sandwiches from LAX to HKG was not great. Also got ice cream, in which from LAX was Haagen Daz while HKG was Nestle. Sometimes the staff don't like giving out ice cream- so you have to ask them multiple times.

Breakfast was okay- much improved. Congee on one flight was delicious, but the rice noodle roll on the other flight did not taste as great (but it has been sitting for 13 hours on the flight- and that is pretty good for rice noodles to taste chewy still after so many hours after production). High quality yogurts too.

Service: The LAX staff didn't worry about things as much, and the HKG staff were more worried as it was a full flight. HKG staff was also a little too pushed and demanding.

LAX staff was not really worth of Cathay Pacific service- it was worse than domestic airline Jetblue!!! Jetblue service people gave out water throughout the whole flight. But on Cathay Pacific, you grab it yourself. HKG staff however did make rounds throughout the flight, but not often.

Somehow we received menu cards on the HKG flight, but didn't get one on the LAX flight.

Overall it was okay. Hope my experience helps!

Isle of Man, United...
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1. Re: My Experience: Cathay Pacific Economy LAX-HKG-LAX

Well I for one was pleased to read the Salmon tasted of fish which I found very re-assuring. I would have hated it to taste of Beef or Pineapple!

Arcadia, California
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2. Re: My Experience: Cathay Pacific Economy LAX-HKG-LAX

My 888th Contribution to Tripadvisor...

mfuwe-

It did taste like fish...but it wasn't fresh. Very fishy as in not fresh fishy. :( Poor fish! I get what you mean though. Sometimes food does not taste like what is should be. Like somehow one sandwich has a plastic aftertaste. And why is that??? It's packaged in plastic wrap. That was a little weird for me too. Had it on other airlines and not only Cathay Pacific.

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Would like to add that the seat pockets are on the bottom of the seat, in which is very annoying. No footrests either.

When you enter the plane on your seat will be a small amenity kit with socks, mints, and toothbrush and toothpaste. You can get night shades by asking. Also, there are combs available in the restrooms in the box called amenities, but on the flight back to LAX no more Cathay Pacific combs.

Service usually got better after the first meal! They got more into doing their job well.

Fredericia, Denmark
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3. Re: My Experience: Cathay Pacific Economy LAX-HKG-LAX

TA only recognizes 862 contributions

Arcadia, California
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4. Re: My Experience: Cathay Pacific Economy LAX-HKG-LAX

Oh- whoops. My own account says 888 (now more), but public profile is lower. I have photos, reviews, and 2 videos in which haven't gone online yet. So that's why! But for my profile and my self it is 888+.

Hong Kong, China
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for Hong Kong, Osaka
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5. Re: My Experience: Cathay Pacific Economy LAX-HKG-LAX

Nice to hear a rather unbiased CX review and to learn of the good and the bad. I know people who don't like the new seats because they don't really recline, but there are many supporters as well. CX really has a horrible new business class seat though.

Food is not CX's strong suit in my opinion. But most plane food aren't very good these days. I usually eat to pass the time more than because I am hungry.

Arcadia, California
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6. Re: My Experience: Cathay Pacific Economy LAX-HKG-LAX

Sammyfloyd:

I came on the flight wanting to LOVE Cathay Pacific. Haven't flown on them in years!!! Their business class was really awesome in the past year, but I have to agree with you the new business class just was BLECH. We wanted to look around the business class section, and we did when boarding. Conclusion: It was DISGUSTING! It was like dark hospital ward meets airline. The light was fluorescent and was not shining brightly. People say it's pretty comfortable, but it's also extra expensive too- 7,500+USD is not a good deal when you can fly ANZ to England with almost the same concept seat for half the price. Economy lights were brighter than Business. This should be flipped, or be all the same.

The new seats are a mix of good and bad. If only they could make everything thicker...the cushions are definitely pretty thin. I think the seat is comfortable for people not really tall- people over 5 1/2 probably won't like it. We did ask for extra cushions and the flight attendant happily gave us one extra per person!

Some other airlines kind of do it similar to the CX new seats way. Jetblue seats move their bottom cushion slightly forward.

CX used to have great food...but now it's only filling, but not delicious. At least it's better than domestic Chinese airline's economy (some parts). Or Chinese airlines economy long haul.

Hanoi, Vietnam
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7. Re: My Experience: Cathay Pacific Economy LAX-HKG-LAX

I was interested to read your honest opinion of Cathay's transpacific service - sounds like it was just ok? Next time you might want to try Asiana in economy. While their food is not always of gourmet quality, their inflight service is - it sparkles! All you have to do is press the call button, and in a flash a smiling FA is at your command. I was quite impressed, and was really wondering if I was missing something by not flying CX. Thanks for the report.

Arcadia, California
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8. Re: My Experience: Cathay Pacific Economy LAX-HKG-LAX

I was interested to read your honest opinion of Cathay's transpacific service - sounds like it was just ok? Next time you might want to try Asiana in economy. While their food is not always of gourmet quality, their inflight service is - it sparkles! All you have to do is press the call button, and in a flash a smiling FA is at your command. I was quite impressed, and was really wondering if I was missing something by not flying CX. Thanks for the report.

Basically said, the service was friendlier with more smiles than ever when the flight wasn't full. Somehow the people from Hong Kong are nicer on flight service- more smiles- but they can easily get tempered off if you ask them things too often as they need to do a ton of things on the flight.

Asiana- maybe. Or maybe even use the business class option as well (AE Platinum holders can get 2 business tickets for the price of one ticket- unsure if Asiana is a partner). The positive thing mainly about CX is that the seats are new and the AVOD is fantastic! But other things are more usual. Asiana should be good. Used to fly with Star Alliance a lot...but then broke the chain after not flying with any big alliance carrier for several years.

Asiana is also another 5 star airline on the Skytrax list, so I know it's going to be good! What was your rate? We got a rate of 1,200 last min booking at the same day we were going to leave. Taxes/fees included in my pricing.

Arcadia, California
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9. Re: My Experience: Cathay Pacific Economy LAX-HKG-LAX

The first two sections were copied from the earlier message. Whoops! Forgot to delete it (as I was looking at it to write the response)...

Melbourne, Australia
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10. Re: My Experience: Cathay Pacific Economy LAX-HKG-LAX

Good report.

I will add my 2cents worth regarding CX. Living in Hong Kong kind of makes Cathay the "default choice", but it a choice I am fairly happy to make. I like the new economy for a couple of reasons. There is no chance the seat in front is going to launch back and hit you on the head. Also, i can stretch my legs. I am about 6ft and I have to say I prefer the new economy. Oh, and of course the AVOD is great - awesome selection and larger screen.

I like the CX food - never had a bad meal really (although breakfast on a short haul to Manila or Taipei is not much). Some flights you get icecream :-), especially routes valued by Singapore Airlines.

The downside is the magazine rack is behind your calves - not easy access. The seat cushion is thin, so I also put my pillow under there near my knees.

As far as the business class goes, the new business product has received different reviews from one extreme to the other. Personally, I love it. Private, well set out and so comfortable. I can understand other peoples concerns regarding not seeing out a window (on the angle some seats are better than others) and that the seats are narrow (I personally don't find this the case). The meals/service in business is top class. The tv is large and the seat adjusts infinitely.

All that said, I have to say that I am a "low maintenance flyer". I normally fly alone. About half the time is with work, half the time on my own dollar. So far this calendar year I have done over a dozen return flights, both long and short haul (last year more) and I just want to get on the plane, enjoy a movie and a book, have the meals and get off the plane at the end.

I have flown Qantas, Singapore and Emirates (amongst others) and really think Cathay is better than Qantas and as good as Singapore and Emirates (or maybe between the two). Whatever you choose, with a positive attitude and a smile, it makes the flight a lot better and makes you feel better.