My 886th contribution to TA!
Anyways, I flew Cathay Pacific this summer with the new economy product and would like to give out my opinion about it...and plus since some people are asking about it (one topic right now), I decided to make a topic about it! (Please make note when I say HKG flight I mean flying out of HKG, and when I say LAX flight it is flying out of LAX)
Anyway, flew a overnight flight for the Cathay Pacific flight to Hong Kong. Check in at LAX was very easy and smooth. Staff and LAX people were very nice and helped us take a photo. Note- Cathay Pacific was the only carrier who used the new renovated part of TBIT. Pretty interesting.
Shopped around LAX, which was a pretty good experience, and sat around in the waiting area for some time. Cathay Pacific ground staff was very nice- at the check in to flight at gate area, one person helped us switch seats so two people could sit in three seats. That helped!
Seats: Very nice. Haven't flown economy ever long haul (typically fly premium enconomy/busines) and I was not disappointed! The seat doesn't recline backward ( no disputes about the reclining thing in one topic in the Air Travel forum right now), but actually downward and forward. The bottom cushion moves forward and the back cushion moves downward and more of an angle, creating the recline. They were designed in a green/teal and blue design, and the head rest is leather or maybe fake. The lumbar I didn't particularly like as it was mainly a piece of plastic that curved- you could feel it.
Tables were a interesting way to open. There's a lever and you pull down on it and it releases the table. And then you pull the lever up to secure it back to the seatback. I didn't like this as it wasn't very secure, and I splashed some soda onto myself once when using the cupholder, in which comes out from the backside (the part that faces you) of the table.
TV/Entertainment System: Very nice! Lots of shows to watch and I never got bored. Tons of TV episodes, movies, music, games, and more. Also background info about destinations too. Airshow was also of a different quality.
Food: Sort of disappointing for Cathay Pacific. I've flown their business way back then and the food back then was way better (but yes...one shouldn't be comparing between classes, right?). But this was BAD! The entrees were so-so and it seemed like things had chemicals added to it or were not fresh. Salmon had a fishy taste, and the beef was unrealistically tender (not good). However, the cheesecake was really good- firm and creamy. It was however, extremely fluffy on going back from HKG to LAX. Fruit was well, and the salad was pretty good.
Instant noodles were Nissin and were good as always (from HK). Night snacks were also delicious, but the sandwiches from LAX to HKG was not great. Also got ice cream, in which from LAX was Haagen Daz while HKG was Nestle. Sometimes the staff don't like giving out ice cream- so you have to ask them multiple times.
Breakfast was okay- much improved. Congee on one flight was delicious, but the rice noodle roll on the other flight did not taste as great (but it has been sitting for 13 hours on the flight- and that is pretty good for rice noodles to taste chewy still after so many hours after production). High quality yogurts too.
Service: The LAX staff didn't worry about things as much, and the HKG staff were more worried as it was a full flight. HKG staff was also a little too pushed and demanding.
LAX staff was not really worth of Cathay Pacific service- it was worse than domestic airline Jetblue!!! Jetblue service people gave out water throughout the whole flight. But on Cathay Pacific, you grab it yourself. HKG staff however did make rounds throughout the flight, but not often.
Somehow we received menu cards on the HKG flight, but didn't get one on the LAX flight.
Overall it was okay. Hope my experience helps!