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United airlines

Falkirk, United...
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United airlines

If you have coeliac, don't fly with United.

On a recent 8 hour flight to America my meal consisted of a bunch of grapes, a piece of cheese and a banana.

While in America I spoke to three United employees. One was in too much of a hurry to speak to me (despite the fact she wasmanning the customer services desk. She had a meeting to attend.

One said they didn't do gluten free meals.

The third, a supervisor in San Francisco, assured me that they did and one would be provided on my flight home.

It wasn't.

Luckily, the stewardess on this flight showed a bit of initiative and secured a first class meal of roast chicken with no sauce.

New York City, New...
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for Air Travel
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1. Re: United airlines

If you have specialist dietary requirements always bring your own food.

Bangkok
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for Bangkok, Air Travel, Thailand
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2. Re: United airlines

Hi,

I'm a little unclear on your assertion that "On a recent 8 hour flight to America my meal consisted of a bunch of grapes, a piece of cheese and a banana."

Knowing that *all* international flights operated by United (with the exception of selected short-haul sectors between the US and Canada/Mexico/Latin America andor Caribbean) offer free full meal service.. This includes all US-Europe sectors, all US-Asia sectors and all US-South America sectors.

Given you say that your flight was "8 hour" in duration- this means it has to be either an Asia, Europe or South America flight-- all of which offer free meal service.. As such, I'm under the strong belief that there was in fact a full meal service provided, but for whatever reason you failed to avail of it.

United, like most airlines, does provide a reasonable variety of "special" meals, including a gluten-free option.. All of which are well detailed with examples of each on their website and available upon proper and timely request.

UA Special Meals:

united.com/page/…00.html

If you ordered your special meal within the proper minimum time frame, you DO have a very reasonable expectation that it be boarded in accordance with your request. It sounds like your FA's did a very good job at improvising a solution given the situation at hand and limited cabin resources.

So long as you ordered your meal request within the required deadline, I think you DO have a legitimate issue to raise with United for redress and answer.

However, the assertion that *no* full meal service was provided and only "a bunch of grapes, a piece of cheese and a banana" was offered is not credible given the flight specifics you allege and the known F&B offerings of United on long-haul international services..

The suggestion of bringing your own food purely as "back-up" is a wise one.. While it is a fair statement to say that you *shouldn't have to do so*, in the end, once you're on the aircraft and the door closes-- you have what you have.. and if there isn't anything for you to eat and the airline didn't board your meal option- for whatever reason- there's not much that can be done at that point to rectify the matter unless it's already on-board the aircraft and available.

Travel Safe,

Edited: 11 March 2010, 19:18
Travelling The World
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for Alghero, Melton Mowbray, Elora
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3. Re: United airlines

Mrs. WV has a gluten intolerance and never travels without some light items that she can snack on if necessary - corn thins, rice cakes etc.

Although our last flight together on Air Canada I wished I had her gluten-free meal. It was far nicer than what I was offered!

As GOPBI says, there will have been a meal service, If you ordered in advance a gluten-free meal should have been provided (it always has been on our UA flights to and from Europe). But it's always wise to have a back up.

Falkirk, United...
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4. Re: United airlines

I did not say there was no meal service. I said no gluten free meal was provided on the outward or homeward journies.

I had ordered a gluten free meal but it was not provided.

Seattle, Washington
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5. Re: United airlines

You should never, ever count on a special meal actually being loaded on the aircraft. It should be, but "stuff happens". As pointed out, UA does offer a gluten free meal.

You may certainly send a complaint to UA, and if you have no status with this airline, you will receive a voucher for a future flight for about $100 US.

Iowa City, Iowa
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6. Re: United airlines

On a recent 8 hour flight to America my meal consisted of a bunch of grapes, a piece of cheese and a banana.

Is that it-I have a hard time believing that-I fly ORD-LHR quite a bit-on UA, BA, as well as LH-the food on Economy class is not good any more, but surely not a piece of cheese and a banana!

Maryland
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for Las Vegas, Washington DC, County Donegal, Western Ireland
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7. Re: United airlines

alumnus, I think you need to read the rest of the thread for some context. The OP did not get a special meal that was ordered. So all they had AVAILABLE to eat due to a medical condition was the grapes, cheese, and banana.

I agree the initial post might have been worded better, but it's all explained in the replies.

Iowa City, Iowa
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8. Re: United airlines

"alumnus, I think you need to read the rest of the thread for some context"

I know exactly what the OP had said-perhaps you are the one who has a comprehension problem!

Portland, Oregon
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9. Re: United airlines

OP - Now that you've learned your lesson, next trip you'll be able to fly on a good airline! And they wonder why I refuse UA, AA and US.

10. Re: United airlines

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