My family and I were denied boarding last year at MCO and delayed for 28hours. The plane left as scheduled, but minus about 50 passengers as their was a problem with one of the life rafts on board. Despite us being one of the first at check in and saying that we wanted to fly and not be denied boarding, we were told "that was not going to happen" and ushered towards a different check in desk, where we were told that we would be compensated with a free flight each and to sign them, so they could get us to our hotel.
As you can imagine, we were totally overwhelmed and the scene was chaotic, so we did just that.
On our return, we noticed that the voucher had two sections on it. One for refusing denied boarding, but accepting $600 compo each, or one for accepting being denied and the free flights. Virgin had already crossed off the previous one, but we didn't think much of it.
We have now tried to use the vouchers twice without success. The first time we were told we couldn't because travel was less than 6 weeks away and the second time, there was apparently no availabilty 3 weeks either side of our preferred dates. We know that they will only allow a set amount of seats to be used per flight for this, but were told that they would try to release more seats for us.
Nearly 3 months on, after phone calls (unreturned), emails (unreturned) and a recorded delivery letter (unanswered), we have still not made progress.
We have complained to the air trafic users council (3 weeks ago) but haven't had a response from them either!
Does anyone have any advise on our next step? We are not keen on using a solicitor due to the cost.