I went on a 'holiday of a lifetime' with a friend who has multiple sclerosis as she had always wanted to see New York. We booked with Expedia and the flight was with American Airlines.
We were due to travel back on the Thursday the Volcano Ash ban closed the airports. It took until 4 hours before the flight for AA to confirm it was cancelled - the hotel we stayed in let us extend the stay with them eventually but the price was more than doubled.
We tried to call Expedia and got cut off more than 10 times because they were 'too busy' - I rang American Airlines at least as many times and finally spoke to someone who booked my friend and I on a flight home on Wednesday 21st April - this was 6 days after we should have flown home. AA would not agree to pay for accomodation at all.
We then spent a whole day trying to find cheaper accomodation and moved over to New Jersey where we stayed for the final 4 days. By the then stress had made my friend very ill and it was a torturous journey home but we did get home on Wednesday.
How can I claim back the £460 phone bill - the £360 hotel bill, the £400 additional expenses on travel and food??? and who will pay it - Expedia won't answer me, AA have said no - my last chance is LLoyds insurance who I took my travel insurance with.
Has anyone had any success claiming back additinal expense?
1 disgruntled, extremely broke but veryglad to be home weary traveller......