My daughter and I got back from our holiday in New Zealand and Australia. I had heard some negative things about Qantas and will admit that I was nervous about using them. In the end, they had the best time options and price for us so we decided we would take the risk and book. And I am so glad that we did!
The service was very, very good! The planes were very clean and looked almost brand new. I cannot think of one negative thing to say about them. Even the food was decent enough, though I really don't feel hungry whilst flying. Little things like handing out a menu card and a bag with bottled water and snacks were nice touches. All of the flight attendants were nice, with a genuine smile on their face and did seem to care about our comfort. They asked my daughter if she wanted to sit a row back as it was empty and we both got our entire row to ourselves. Very nice to sleep that way! Too bad the trip back was packed full and no chance of this again.
I'm not sure if this is just because it was an international flight or what. Perhaps their domestic service is what causes the poohey comments. But I can say we were happy!