November 22, 2010
Flew "Upper-Class" Miami-Heathrow-Miami. On time departure and arrival, friendly professional crew, clean interior. Negatives: long hikes from security to remote gates, lie-flat seats face away from windows at 75° angle so view is of interior cabin, personal storage space is limited to small area under feet, seat layout limits side to side to dimension. Appearance, quality, quantity of food at economy class level--beef wellington entrée was stringy & tasteless, limited food options (if you select the desert you don't get the cheese plate. Positive: lounge at Heathrow is the best I have ever seen with terrific food, service, spatial design.