Maybe I have low expectations, but every so often there is the odd flash of efficiency that deserves a mention:
By now we ought to have been getting off a plane in Barbados for a week (flight and hotel through BA.com - so a "package"). Gatwick Airport decided otherwise (the wrong type of snow for the past few days) so we headed home from Sussex planning to check our travel insurance and the associated EU and international flight cancellation legislation.
Admittedly we couldn't get through to BA by phone this morning but we could tell from the internet that we had limited chance of getting to Barbados this week. It took a few minutes on hold to speak to somebody at BA this afternoon. She was polite and efficient, explaining what she could/couldn't do with regards rebooking a flight and gave me the DIRECT LINE of the person who would check our accommodation. He too was a pleasure to deal with. Each staff member warned us of likely time delays - i.e. managed our expectations.
Yes, maybe we are in the rare situation that we can easily flex our holiday but we are rebooked at no extra cost in a matter of hours ( we bought our original holiday in the BA sale, choosing a cheap week, so are quite chuffed).
Of course, we'll need to travel, but well done BA customer service!!
(Perhaps I ought to mention that, last time I travelled BA in 2006 they had to courier my luggage from J'Burg to deepest Zambiaand that took ages to negotiate!).
Will keep you posted