In October 2010 via my travel agent in UK I booked a return flight Singapore to Kota Kinabalu for my wife and self in late Feb/early March 2011. In late December my travel agent was informed that Jetstar were pulling out of the route altogether. I am still trying to obtain appropriate refund despite numerous e mails, telephone calls and letters to the Jetstar Asia MD.
It now transpires that the airline were aware in October last year they were likely to cease the Sin - KK operation!
The cost of alternative flights through Silk Air was double but the service first class. Jetstar are rip off merchants - to compound matters they bumped us off another pre-booked flight to Tasmania in January this year and substituted a later inconvenient flight same day, without compensation. Being owned by Qantas with whom we flew 6 international flights between December 2010 and March 2011 seems to make no difference.
Steer clear of Jetstar - the Ryanair of Australasia.
David Reynolds 18/03/11