Just curious. Flew to Miami last week and a pal suggested Virgin so I flew with them. Coach - fair enough, not expecting red carpet. But was genuinely shocked at the tatty aircraft, rubbish service, filthy loos and overall dodgy experience. Crew seemed totally unengaged for the whole flight: except duty free when they seemed to get back on form. If this is the alleged "British Flag Carrier", then my sympathies to the poor inbound passengers who believe their VS flight experience will be symptomatic of the rest of their onward UK holiday. Plus the rest of us who travel out of the UK. I travel in Asia a great deal and we all know why we love CX, SQ etc. Even cattle class you are treated decently. Virgin seems to have lost the plot: would love to hear from a crew member what they think. My POV: airline seems to have institutional CBA (Can't Be A***d) and service fatigue/passenger irritation syndrome + no money to invest or upgrade. Doesn't really bother me as I will never fly them again, but just all a bit sad that the challenger is now so unappealing. God bless BA - you have my next flight to FLA. And anwhere else when my choice is Virgin.