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Why companies such smartfares.com still exist?

Seattle, Washington
4 posts
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Why companies such smartfares.com still exist?

How come companies like smartfares. com are allowed to continue to exist?

...When you need to be on the phone for hours only to connect to a rude and unhelpful spokeperson and for that abuse pay more for a ticket then on airline own site ...

How can we learn more about these companies before they dig their clutches into you???

Leeds, United...
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for Leeds, Bradford
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1. Re: Why companies such smartfares.com still exist?

"How can we learn more about these companies before they dig their clutches into you???"

Research is your friend.

Seattle, Washington
4 posts
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2. Re: Why companies such smartfares.com still exist?

It is hard to get around the fine print and things that are not revealed .

Any suggestions as where to look ?

Fort Lauderdale...
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for Fort Lauderdale
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3. Re: Why companies such smartfares.com still exist?

If you had googled smartfare.com reviews or smartfare.com complaints before deciding to use them, you would have brought up numerous complaints about them on this and other websites dating back over many years and the information that they have an unsatisfactory rating with the Better Business Bureau. You would never have had to even bother reading their fine print.. because with what you would have seen you would certainly not have gone further. Sites such as theirs exist because people do not research first- they look for a cheap price and throw caution to the winds.

I often research a site by googling it's name followed by " complaints " . I started to enter one company tonight and Google automatically added " "scam " as a term to the search as that is the most frequent search using that name- so that speaks volumes to me and it only takes a second to do that for any site or company you've never used before..

Lancashire, United...
Destination Expert
for Playa Blanca
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57 reviews
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4. Re: Why companies such smartfares.com still exist?

<<How come companies like smartfares. com are allowed to continue to exist?>>

Because people keep using them.

<<and for that abuse pay more for a ticket then on airline own site ...>>

As always the answer is book direct with the airline.

UK
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49,561 posts
92 reviews
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5. Re: Why companies such smartfares.com still exist?

<<Sites such as theirs exist because people do not research first- they look for a cheap price and throw caution to the winds.>>

Exactly. Companies like this will be around a long time, until people like the OP are not mesmerized by cheap prices and do 5 minutes checking first, which will be never.

Portland, Oregon
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for Air Travel
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28,875 posts
6 reviews
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6. Re: Why companies such smartfares.com still exist?

>How come companies like smartfares. com are allowed to continue to exist?<

Because people like you use them.

Nashville, TN
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5,810 posts
10 reviews
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7. Re: Why companies such smartfares.com still exist?

"How come companies like smartfares. com are allowed to continue to exist?"

They're kept in business by people who would rather spend 2 hours whining (1 time posters) about poor service or perceived problems, rather than spending 15 minutes beforehand doing some basic research.

kentucky
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5,802 posts
44 reviews
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8. Re: Why companies such smartfares.com still exist?

Amen, Vegas Guide!!

London, United...
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for London
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9. Re: Why companies such smartfares.com still exist?

Two clicks of the mouse took me to the smartfares.com Terms of Use page. Number 15 is a bit of a kick in the teeth, didn't find that in the T&Cs at travelocity.com or expedia.com nor even at our pals at cheapo. http://www.smartfares.com/pages/terms.aspx

Ten minutes of work before starting the booking process can save so many headaches. And since time is money, just think of how much of both is spent by so many people having to deal with some (not all) third party booking sites' cockups - tsk.

Dallas, Texas
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for Boston, Orlando, Walt Disney World, Las Vegas
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25,938 posts
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10. Re: Why companies such smartfares.com still exist?

Totally agree Vegas you always get the one post vents when someone gets mad,this airline sucks that hotel sucks,thats why you have too do RESEARCH before you travel.