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klm food poisoning

Leiden, The...
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klm food poisoning

why no action from KLM.? We returned from a visit to Nigeria. on Wednesday we (all 4 of us) were perfectly healthy at the beginning of the flight and DEFINITELY suffering from food poisoning by the end. Blood cultures and other samples proved conclusively that my husband; who was very ill in hospital had eaten food recently that was infected. KLM have sent us via email a reference number They assure us that it may be some weeks before they are back in touch!

Norma Taylor

Vancouver, Canada
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41. Re: klm food poisoning

In my experience - 25+ years as a health care professional - blood cultures aren't the first line for GI diagnoses; were stool samples taken for culture and sensitivity, a toxin screen as well as ova and parasites?

If blood-borne sepsis was suspected then the source of infection would have to be considered: any abrasion or scrape of the skin (even a cut whilst shaving) could have allowed Staph or Strep species to move in and cause problems.

Between ID and GI (infectious diseases and gastrointestinal) specialists the workup should have been fairly thorough. Identifying the source of the organism is another matter though; if it had been food-borne then the probability of other pax on the flight being infected would have been substantial.

Leiden, The...
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42. Re: klm food poisoning

Contacted on day of return and expressed my concern. Later in that day my husbnd got very sick. There has been no response from KLM apart from a reference number if I wish to make a cliam Now I am angry because the communication simply does not work.I have been in touch three times and others affected twice. I am not convinced anything has happened. Remember my initial statement customer care could not pass on the message

Leiden, The...
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43. Re: klm food poisoning

Okay now I need to stop replying. Myt concern was to raise the issue of lack of communiation, If KLM did not give us food poisoning I want to know what steps they took. I went on that flight expecting to have a safe meal. It is clear from the medical evidence that the time factor meant that we contracted the infection on the flight. I have had info that KLM will take two to three weeks to respond; not because they are doing lots of test but because they are overwhelmed by emails It may be that my concern re food safety could take that long. Actually I hope that the food is safe but it should NEVER take that long

Edinburgh, United...
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44. Re: klm food poisoning

From what you are saying, it does indeed sound plausible that the food poisoning came from the KLM. However, if incubation time is 1-6 hours for that particular bacteria, I'm not sure what KLM can do about it now since everybody that contracted the infection will have already been sick by now (and hopefully have fully recovered). Hopefully they will listen to your story and investigate whether this was a freak accident or whether some mistake was made along the way that can be prevented in the future.

Los Angeles...
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45. Re: klm food poisoning

Did you wash your hands thoroughly before you dined on the airplane food?

Vancouver, Canada
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46. Re: klm food poisoning

'I hope the food is safe but it should NEVER take that long.' Oh yes it should.

Data collection and analysis isn't something that's done in a day or two. KLM have to ascertain if other pax have been ill - and that may mean contacting them and waiting for them to respond - consider if cabin crew are unwell and if so follow any symptoms they may have. Perhaps others who passed through Abuja or Lagos airport were ill, and if so were the symptoms the same, causative agent the same, etc etc.

The airline may wish to check the catering source; if other meals produced by the caterer had been cause for gastric complaint by other pax on other airlines (or other KLM flights) then they would have to be followed up.

There's a lot of information to collect and cross-reference, so two to three weeks isn't an unacceptable time frame.

But one thing does bear repeating in a thread like this. Please, please wash your hands. Frequently. Clean hands are still key to infection control so get stuck in with plain soap and hot water. (written before Sparkley's question, hm. And I always wash my hands before eating the meal on board)

Edited: 23 May 2011, 23:24
Stuttgart, Germany
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for Air Travel
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47. Re: klm food poisoning

I suspect KLM hope you will just go away!

Try contacting the local health & safety officers in Leiden they may well help.

You can also try Het Parool they might do a story on it,that would certainly shame KLM into action

Sunshine Coast...
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48. Re: klm food poisoning

I have to agree with TP on this.

A thorough investigation into a food poisoning incident DOES take weeks not days.

Have your husband's doctors forwarded their results to the relevant authorities in your country? In Australia investigations into food poisoning cases are done by qualified medical personal in the State Health Departments (ie a government laboratory) not customer service agents at airlines etc.

rapenburg I know this is a very stressful situation for you but it is important for you to remain calm and stick to the facts. In several of your posts (number 12, 34, and 39) you refer to "typhus" "Typhoid Mary" and then "thypus/typhoid". However you also claim that your husband's illness was caused by Staphylococcus toxins.

Salmonella typhi and Staphylococcus sp are different bacteria. They have differing incubabion periods and mentioning other irrelevant causes of food poisoning will only add confusion to the issue.

In this case by repeatedly mentioning "typhus" you are adding significant doubt to your claim that KLM is responsible. If your husband's infection was caused by Salmonella typhi the incubation period would mean that the KLM meal could not be the source of the infection.

Brisbane
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49. Re: klm food poisoning

Sorry I was somewhat sympathetic however, Thyphus, Thyphoid and sueing "I don't want the money" along with an extra post under another name kinda puts me in the "not interested anymore" frame of mind, best to stick to the facts, keep it real and avoid hysteria.

I'm not to sure what KLM or the courts would think of these posts if it comes to it.

Sunshine Coast...
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50. Re: klm food poisoning

Sorry should have written the KLM meal MAY not be the source of the infection.