I flew Alitalia this past May (coach) and it was the best experience of the 4 flights and 7 train rides I took during my European trip. From the customer service reps to the flight attendants - every employee I encountered was friendly and helpful. The plane was clean, the seats were comfortable and I was shocked to receive a complimentary glass of wine, water, and a package of very tasty snack chips. We departed on-time and arrived on-time. What more could you ask for from a 90 minute plane ride that cost only 179 US dollars?
Way to go Alitalia!