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Travelpapa warning!

Denmark
4 posts
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Travelpapa warning!

I just would like to warn everyone from using this agency! They may seem nice at first and they may have cheap plane tickets once in a while, but as soon as there's a problem, you realize what they are really like.

I booked a return plane ticket through this agency, and on the day that I'm supposed to fly out I'm told by the airport staff that I can't be found in the system. Basically my ticket is not valid, because my travel agency only gave me a reservation number and not a ticket number. So all I can do is to go home. There's no way I can get in touch with the agency at that time. My boyfriend finally gets in touch with them on chat, and after he's been on chat with them for 2 hours, they finally come up with a ticket number for me. I'm already on the train back from the airport, and check-in closes in 10 minutes. So I have no way of making it because of their mistakes. They told me that my ticket was gone basically. They won't take responsibility for this, even though they clearly made the mistake.

I talked to the airline myself and they rebooked my ticket for me free of charge, because it was not my fault. I told this to Travelpapa, and now they are threatening me to pay for the ticket again, and if I don't, they will make sure it's cancelled.

I will never use this crook agency again!! They are unprofessional, untrustworthy and has the worst customer service that I've ever experiences. I'm shocked with how I've been treated by them.

Novo Mesto, Slovenia
Level Contributor
1 post
33 reviews
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21. Re: Travelpapa warning!

Oh no, good thing i never saw this! My friends and I booked cheap tickets from Budpest to Toronto in summer 2013 via travelpapa and everything was fine. I guess we were lucky! I'm sorry to hear so many of you had troubles with this website.

22. Re: Travelpapa warning!

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Removed on: 10 August 2014, 19:35
23. Re: Travelpapa warning!

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Removed on: 10 August 2014, 19:35
24. Re: Travelpapa warning!

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Removed on: 16 August 2014, 02:35
New York
Level Contributor
554 posts
18 reviews
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25. Re: Travelpapa warning!

why are so many messages in the thread deleted?

San Jose, California
Level Contributor
6 posts
6 reviews
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26. Re: Travelpapa warning!

I used this angency several times and all times it was excellent and conveninet service!

Edited: 22 July 2015, 23:53
Copenhagen, Denmark
Level Contributor
1 post
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27. Re: Travelpapa warning!

I myself had only bad experiences with Travel Papa, they made my return flight from Scotland to Norway a hell and I almost having to stay there.

Brechin, United...
Destination Expert
for Disneyland Paris, Marne-la-Vallee
Level Contributor
6,586 posts
43 reviews
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28. Re: Travelpapa warning!

How did they manage that?

29. Re: Travelpapa warning!

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Removed on: 04 November 2016, 06:16