My family and I flew back from Palma to London Heathrow via Madrid with Iberia. We arrived in London on the 13th June and are still missing one of our bags, which, according to Iberia, has not been traced.
They have advised that I can now make a claim for loss but need to have receipts for the items I am claiming! The newest item in the bag is a child's car seat that we bought at least two years ago. I don't know about others but I'm not in the habit of keeping small bits of paper for very long. I fear that without receipts they are simply going to reject my claim. Does anyone have any experience of how Iberia approach these things?
Furthermore, they lost two pieces of luggage on the outward leg but we got that back the next day. They are a total shambles.