United Customer Service,
The Scenario: I purchased a multi-city fare from United.com on 7/6/2011 flying from Houston TX (IAH) to Tucson, AZ, then flying from San Diego, CA to Washington Dulles (IAD). I realized once I had made the purchase that I made a mistake and meant to put IAD instead of IAH for my departure point. I called United customer service to let them know I had made a mistake and he said since it was within 24 hours (this was 5 minutes after the purchase) that I would not have to pay a transfer fee. He then proceeded to tell me that the difference would be $66.70. I said great and then he told me the flight that I would be taking.
The issue: I learned later that day that there was a 4 hour non-stop flight he could have put me on for $402 (each ticket) instead of the 8 hour flight he put me on for $426 (each ticket), but I brushed it off and said I would just deal with it.
More Issues: THEN, I find out two days later that the $66.70 gets charged twice on my card. I called up United and they said it was an extra $66.70 per ticket which was not what was conveyed in my phone call with customer service. That brings us to $460 per ticket! So now not only am I on the worst flight that he could have found for that day, but it’s also the most expensive flight he could have found. I can get online right now and get the exact same flights for $419 per ticket or shorter flights for even cheaper!
The result: This is unacceptable. I would prefer you just refund my money completely and let me order my tickets all over again (from United.com). I have been flying United for a while,, if not remedied soon I will be taking by business elsewhere in the future.