Why am I asking typing now ? I dont know,I didnt know this forum was here at the time,altho I had been on TA a while.
This was last November.
Me and my friend travelled Las Vegas-New York-Paris-Manchester ,the return journey of a 10 night holiday in Las Vegas,
Straight to the AF desk at the luggage carousel,he took our details,checked and the bags were still in Paris,they would be sent to our houses as soon as they got to Manchester,no problem,this has happend before and the bags arrived safely.
We were home by 9am and suffering from the long journey I went staright to bed,at 8 oclock that evening my friend phoned me and asked if my bag had been dropped off,no I said,thats funny he replied his had and he asked the courier if he had been to his friends(me) house and he said yes,
Now I am worried...really worried,courier said hed dropped my bag off,nothing here...I was so tired I just went to sleep and would phone them in the morning.
Tried to ring AF at Manchester and was put through to AF in France...he confirmed my bag had been delivered,it hadnt,I told him it wasnt here ,he will ring me back he said,5 hours nothing,so Im on the phone again.....its been delivered he insisted,I asked for the prooof of delivery,the signature on the PDA...he would look into it.2 hours later,around 7pm,there is a knock on my door,a young(18yold) girl is,Are you xxxxx xxxxx ,yes I replied,you dont look like a courier,shes not she said,she had just got home from work and found a case in her front garden with my name on it,its in the car....I ran down the stairs,ran out to her car,she opened the boot and there was my case,she lifted it out 1 handed,my heart sank...it was empty,all that was left was 1,yes 1 pair of socks.
I was virtually in tears,saved for 8 months for a now long forgotten holiday of a lifetime.
What was I to do,AF customer services was now closed,I would have to wait for the morning,I was angry,sad,confused
My suitcase had been brought to me by a member of the public empty,found her in her garden,what ?
1st thing the following morning I was on to AF .....explaining what had happend,ridiculous...anyway,I was just told to fill a form out online,I wasnt happy ,I wanted explainations....I wanted to speak to someone other than a telephone appologist..no the only recourse I had was to fill a form in online with what was in the case.
I was at my wits end,unbelievable....
anyway,I fill a form in online...7 days later 280 pound appears in my bank account,no letter,no apology,280 pound just dumped in my bank acc.....280 ??? what...I didnt know what to do,I visited the citizen advice and the lovely lady put me in touch with the air users council,I spoke to a nice gent on the phone and he just laughed ,I sent them all the documentation between me and AF,he told me to relax and let them sort it out,I was so grateful,I didnt know where to turn ...they have been in touch with AF on my behalf and Im to hear from them,this is 4 months ago now(ash cloud slowing auc down)
I got back in touch with the AUC last week and they were dismayed that AF hadnt contacted me...they are going to contact them personally on my behalf.
I just wonder if anyone has any experience of anything like this.it is quite unbeliveable,a member of the public returns an empty suitcase,found dumped in their garden.
Do you think 280 quid is reasonable for the trouble they have caist me,my clothing alone was more than 500 but of course I didnt have receipts.
Please excuse any typos and bad grammar,thank you for reading