Just got back from a great trip to Italy(Naples & Rome))
I found it really interesting to note the entirely opposite personalities exhibited by the crew of the different legs !!
From Rome to JFK the flight attendants were grim. Not one smile,no light chat at all! I got the feeling that being assigned to that flight was something like a punishment for them!!
On the other hand,the flight from JFK to SAN(San Diego) had smiles,welcoming helpful attitudes,willingness to chat etc.
IF I had only flown that Rome leg on Delta for the first time I might think twice about flying with them again!!
Instead, I am a FF on Delta and just wish they had more even customer relations on all flights.