...me headaches. Last night, rather than sleeping my blood pressure kept climbing as I was thinking about Lufthansa.
I've been dealing with them but have hit a brick wall so I'm resorting to my fellow travellers.
On Oct 27, 2011, Lufthansa wrote to me: "we issued you a check based on our 100/50% policy, hence a check for CAD $437.50." I received this check and based on this phrasing, I expected another check for $437.50 when I promptly returned my purchased items
Lufthansa acknowledged receipt of said items. I know this because in the same Oct 27th email, the Public Relations Office writes "You may expect to receive two separate checks, one for CAD $537.50 and a second check for CAD $160.00. We did not include CAD $71.50 for the black dress which was not included in the package received by our offices in Canada." I've told them repeatedly that I did not buy a black dress WHICH I DIDN'T.
And BTW, does this mean I can expect another cheque for $537.50?
They've got me totally confused. Does anyone know a contact with Lufthansa as I'm getting nowhere fast with
Customer Relations North America
Lufthansa German Airlines
1640 Hempstead Turnpike
East Meadow, NY