We booked 3 months in advance for a 8.10pm flight from Hanoi to hue. Arrived at the airport to be told we're being bumped to a flight the next day, meaning a very early start, 6am flight and screwing up our plans.
I get that most airlines over book flights, but wanted to post this for people to be aware of how this airline treated us in order to warn others that this could happen..... So don't be surprised folks
Firstly, we were told that we'd be sent to a nice hotel close to the airport in order to be ready for the 6am flight.
Reality, we were sent to a nearby hotel, but one that was not what I'd describe as nice. In fact it was dirty, and one of the worst rooms I've ever stepped foot in.
Don't get me wrong, I'm not expecting the shangri-la, but this was just a complete joke and an insult frankly.
We immediately complained and they ferried us back to Hanoi centre to stay in a 4 star hotel, which was fine -clean and friendly.
The other thing that I find insulting is the 'compensation payment' for being bumped . $15 each. Seriously, for being inconvenienced in this way when you've planned a big trip (of which this was one if many legs) this is what's called 'lip service' in my opinion.
Anyways, rant over. I guess I just wanted to highlight to others out there that this kind of practise exists so don't be surprised.