We live at www.casamojanda.com in Ecuador and have had numerous guests with bad lost luggage experiences flying into Quito with flights orginating in Miami the worst. When my nephew arrived a few days ago he was one among many with lost luggage ad was told that when it arrived it would be delivered here, 2 hours north. My cell recorded 47 calls made to the local AA office, most with unhelpful recordings until finally reached one person who said we would have to drive back to pick it up in person. Unable to get satisfaction from the US AA office or to get through again we were forced to hire someone to drive back to get luggage for us. Very bad yet common AA experience - an airline to be avoided! Other guests have had similar experiences with AA.