Firstly apologies for using 2 and u in the title, I am limited on letters!
On recent travels it got me thinking, what do you expect to get from an airline if you get delayed?
I had a flight booked with Air Asia and we had been informed at check in we would be delayed by an hour. Luckily we had given ourselves a good amount of time for our connecting flights. The check in staff even apologised. When we were waiting for our flight in departures they gave everyone a bottle of water and a doughnut, even though it was only an hour. I found this unexpected from a budget airline.
We then had 2 flights with Emirates which were delayed. No reason because of the airline, something to do with an issue with traffic control in Kuwait and someone hadn't boarded so they had to remove the luggage. On both occasions we were boarded early (I guess they didn't know about the issues at the time) and were on the plane for about 1.5 - 2 hrs before take off. It was quite warm on board and liquids had just been confiscated at security so people were getting thirsty. I would personally have expected a glass of water for that length of time?