I booked a roundtrip fare within India through Vayama. My flight was cancelled and no one had contacted to inform me and I was forced to buy a ticket onsite with another airline to make my trip. After several rounds of communication, Vayama conceded they erred and stated they would refund my money within 1-2 billing cycles.
Lo and behold, 2 cycles later I still have not received my refund. Every time I call customer service, I am no lower than 30 on their queue and when my turn does come up, no one answers and my call is disconnected. I emailed them three days ago and haven't heard a response (on their website they claim they will respond within 24 hrs).
This company is a sham. I am currently disputing the charge through my credit card company. If I am not refunded, I will expose them for their unfair and poor business practices.