Why is Air Canada so inflexible????
I booked a flight from England to Canada return with the assumption that they would allow me to change my ticket with a small fee of $50-$100. Normally this is a none issue and the Canadian site quoted this fee.
Then I found out since I flew out of London I told that I would be charged 120 pounds plus an additional 80 pound special fee to change the dates. On enquiry I am told I should have booked on the UK site and not the Canada site and if I have read the 12 pages of fine print I would have seen these fees somewhere.
Now nowhere on the ticket receipt or website I booked do these fees exist!!!
All that Air Canada did was blame me for the mistake even though I specifically searched for these fees and could not find them. What kind of airline blames their customers for mistakes and refuses to even wave ridiculously expensive fees in place of more reasonable fees to keep clients.
Be aware if you fly this airline, they have lots of hidden fees so READ THE FINE PRINT. Better yet try to fly West Jet or Air Transit and save yourself a very expensive lesson.