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9flights.co.uk REVIEW?

London, United...
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9flights.co.uk REVIEW?

These guys seem to have some amazing flight deals, but was wondering if they are a bogus company? Has anyone else used 9flights.co.uk before and have you ever had any issues with them?

Manchester, United...
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4 posts
37 reviews
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41. Re: 9flights.co.uk REVIEW?

Please learn from our mistake - DON'T BOOK THROUGH 9FLIGHTS. We booked flights to Vietnam. When possible, I "checked in" on-line, but didn't tell my husband I had done so. A couple of days later, (13 days before we were due to go) he decided to "check-in" on-line, but was immediately thwarted by a message saying there was a problem and we should contact the agent. I rang them, and was told that our flight had been cancelled and so the whole thing needed to be re-booked.

If this chance discovery had not happened, who knows when we would have found out. Maybe when we got to the airport? We had to re-book for a day later, which was very inconvenient, at an extra cost of £550. 9Flights were very unhelpful and dismissive and denied any responsibility. We did not get any joy from the airline involved (China Southern), The CAA tried to claim for us, but although they totally agreed that we should have received compensation, they were unable to enforce payment. Several months later, just recently, we did receive the difference, but via a 3rd party insurance.

9Flights nearly wrecked our whole holiday. Steer clear.

To rub salt into the wounds, but serving as a reminder to do this report, I have just received a "Merry Christmas" text message. Aargh!

Edited: 26 December 2012, 23:14
UK
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49,561 posts
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42. Re: 9flights.co.uk REVIEW?

Whilst I would never in a month of Sundays book with this company, one part of this really isn't their fault. They didn't cancel the flight, CA did.

You say they didn't tell you, but it seems neither did CA. Maybe CA didn't tell 9F it was canceled, maybe it only happened an hour before you husband looked, maybe they did tell you but the message went into your spam folder.

The possibilities are endless, which is why the mantra repeated here is to check your flights whoever you are booked with, there are other complaints here from people who booked directly with the airline and weren't told. So, bottom line, you don't know it was 9F 's faut you weren't told.

The second part, paying an extra £550 is AFAIK a breach of EU regulations, assuming you were flying from the UK CA should have put you on an alternate flight at no extra cost.

I feel something is missing as to why you paid extra. Was that because you didn't accept the alternatives ? Or flew a different airline which cost m? Or what? More info needed.

Manchester, United...
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4 posts
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43. Re: 9flights.co.uk REVIEW?

JoeintheUK - Sorry I think there is a misunderstanding here regarding your reference to "CA". Our flight was with "China Southern". The CAA (Civil Aviation Authority - the UK's specialist aviation regulator) was the body who tried to resolve the money issue when we failed to resolve it directly with 9flights or China Southern.

After checking in, we do not normally check our flights every day for cancellation. When I rang 9Flights, they DID know about the cancellation. When I asked if they were going to tell us, they never gave an answer. It was imperative that we went to Hanoi at that time and so we had to find an alternative. 9Flights actually said they could not find another suitable flight, but said we could try to find one and book through them. They said we could cancel but it would take a month to refund our money. So eventually I found the flights, but still booked through them so that we "only" had to pay the extra £550. I hated having to pay even more money to them.

Yes, Southern China cancelled the flight, but the agent is the contact between the buyer and the seller. Southern China had informed 9flights. 9flights had not informed us. If they had only just found out, an explanation, an apology and an offer of help would have gone a long way.

Unfortunately it was not a single flight from the UK, and the one cancelled was the second half, which was why the CAA had difficulty.

I have tried to be brief here, but the saga lasted some time. As stated by someone else, 9flights were very elusive when we were trying to contact them to arrange an alternative. The person was always "away from their desk". They told both my husband and myself that they would ring back, but never did. I can provide you with more details if required.

UK
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92 reviews
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44. Re: 9flights.co.uk REVIEW?

Sorry I thought it was china airlines and I was trying to avoid typing that and using CA as a acronym, but a wrong one :-)

So my guess regards you needing to make a specific date and buying a flight with a different airline was correct. Notwithstanding the issues over who told who what about the cancellation* and when, i can see the mess about EU rules and compensation and so on. Again I'm guessing but if this was booked as two separate flights and not one ticket then the first carrier wouldn't have any responsibility for the second carriers cancellation even if that falls under EU261.

Sorry to be harsh but in my view you booked a cobbled together itinerary based on cheap operators through a cheap agency and then expected top notch service. Am I right in thinking that had you been willing to go a day or two earlier or later there would have been no extra payment?

Most regulars here advise booking direct with the airline to minimise issues such as you experienced, keep all the blame/responsibility in one place, and use a company that can afford to pay good staff. Agencies that promise super lowest prices, even if they deliver on that ( which frankly many don't and are actually more expensive) achieve lower prices by cutting services somewhere, and there aren't many places outside of staff that they can cut. So, it's a constant but unsurprising complaint about these third parties that service is terrible.

There has to be some element of "buyer beware" which I suppose is the point of your post, but I can guarantee in a few weeks or months another post will appear here saying "I wish I'd read these before using". If there were special effects here imagine someone saying in a sighing tone "what did you expect when you booked based only on price and to boot did no research on the cheapo company you used".

On the upside you did actually fly, there are many reports here from people who for a variety of reasons lost all their money, so at least you got a holiday, albeit at a higher price. Just an expensive way to learn a lesson that cheaper isn't always cheaper or better, and that even if you buy tickets on the exact same flight from different parties, they are not the same, something you may only realise when service is needed.

*<yes you should have been notified about the cancellation but all airlines and agencies have a patchy record regards this so it's a fact of life you need to check yourself. >

Manchester, United...
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45. Re: 9flights.co.uk REVIEW?

This is a review site. I have published our review and with our justification, in answer to the question "Has anyone else used 9flights.co.uk before and have you ever had any issues with them?"

It is not a "This is your fault because... " site. We did what we considered at the time, to be enough research. Using TripAdvisor, we are well aware that one man's meat is another man's poison. Of course, if we had the money, we might have chartered our own private jet to try to ensure our flight. People can take notice of our review, or not, but I hope they will read it correctly, and not make unwarranted presumptions or lexical mistakes (eg airline names). We would avoid them at all costs in the future. These are our opinions and prerogative.

Yarm, United Kingdom
1 post
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46. Re: 9flights.co.uk REVIEW?

I have used them three times for return trips to and from Australia as they were far the cheapest. No problems what so ever. Nice and friendly, even give you a loyalty of £10 off your next flight. Do not hesitate to use them again. I'm on my next trip later this month to australia I booked thriugh them. im even collecting my Qantas loyalty points. They are a call centre in India when you speak to them so maybe why the overheads not so pricey compared to booking onshore.

Edinburgh, United...
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47. Re: 9flights.co.uk REVIEW?

I don't really understand how this company still exists as very few people seem to actually end up on the plane without buying a ticket through another provider at double the cost with no chance of a refund for the original ticket. I suppose the answer is people like me that didn't read reviews of the company before booking.

In January last year I booked flights from London to Singapore via Riyadh Airport. I was so paranoid about stop-over times in Saudi Arabia and visa rules that I didn't check whether or not 9flights was any good as a company. They're not. In November, 13 days before we were due to depart I went to print the e-tickets once they became available. There was a small message at the top of the log-on portal advising that our flights had been changed due to a cancellation of the flight on the second leg of the journey and they had booked us onto a new flight without telling us. This new flight departed Riyadh Airport the day BEFORE our flight from London arrived there.

After phoning the call centre they informed me that, since there were no other flights avaibable to Singapore at such short notice, the only option was a full refund. Flights to Singapore had gone up considerably since my booking in January and we would end up paying an extra £200 each for a screw-up at their end. After a lot of phone calls to their office where the supervisor was always on the phone or on a break, we decided to accept their full refund and asked for the amount to be confirmed in an email.

I was then advised that the refund would take 40 working days to be processed. 41 working days later I contact them again as there is no refund in my account. This time I was told it will be another 10-15 working days, and this time I have this information in an email, rather than just given to me over the phone.

Today marks the 15th day of the last email and I reminded them via email yesterday that it was due and called again to confirm that the money will be in my account by the end of today. I was told over the phone that I would receive an email at the end of today specifying what date I could expect the money in my account. When I asked to speak to a supervisor she was "on the phone" and will "call me back at 2pm". We shall see, we shall see. But I'm now prepared to take legal action so that I can get my refund back and they can stump up the legal fees as well.

I conclusion, 9flights are cowboys and even if there are several success stories, the odds are not in your favour if you book through them.

Manchester...
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2 posts
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48. Re: 9flights.co.uk REVIEW?

i booked flights through 9flight two days ago. they have the passenger information wrong and they now dont answer emails or pick up the phone. they said initially they will have to contact the airline and 'put a note' on which sounded dubious to me - there has been no change to the e-ticket. - i now cannot get hold of them - i am very worried they may have scammed me out of £900, does anyone know what i can do about it? the flights exist but they are wrong - ie they say MR not Mrs and MSTR not Miss, and they dont seem to be available to rectify it?

UK
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49,561 posts
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49. Re: 9flights.co.uk REVIEW?

If its just the mr & mrs thats wrong, it doesnt matter. really. The names need to match though. eg man called fred checking in as mrs fred smith =ok, woman called mary checking in as mrs fred smith = not ok.

Redcar, United...
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3 posts
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50. Re: 9flights.co.uk REVIEW?

Feb 2013. Went to book a flight to South Africa for Nov 2013. Was paying by credit card. Half way through it was asking me to add my 3D Password. which we did not have. I was about to abort the transaction, when I got a call from 9flight TELLING me to add my password, not asking. The next minute the screen changed and the process was completed. Not by me but by 9flights who had over ridden the procedure and had taken my money without my authority. Needless to say we contacted our credit card and put a stop on the transaction going through. The staff at 9flight were rude and aggressive towards my wife, whose card we were using. This company should not allowed to be ripping people off. AVOID AT ALL COSTS