The folks on this forum often rave about BA's quality of service. We had a chance to test it out for ourselves on our June trip to the UK.
Even before our plane landed, I was faced with a choice: Panic? Or "Keep calm and carry on" in true British fashion. We departed the US on a morning flight out of Boston. We were connecting through LHR to Newcastle, and BA had given us a tight connection--only 80 minutes to get through immigration and find our connecting flight. Our flight to Newcastle was the last one of the day.
And our landing at LHR was delayed. As our plane made its fifth (or was it the sixth?) circle over the home counties, I tried to figure out what to do. With now only 50 minutes to make our connecting flight, all I could think of was to look for someone in a BA uniform as soon as we got off the plane, and ask for help. "We will see," I thought, "how good the vaunted BA service actually is."
It's very good.
As we exited the jetway, I spotted a tall, friendly British fellow in a purple "One World" vest holding a sign that said "Newcastle; BA #1344"
"That's our flight!" I said.
He replied, "There are three of you, right? We only have 45 minutes, but I think we can make it."
Our guardian angel (whose name was Chris) proceeded to whisk us through Terminal 5 to a priority immigration line with a border control agent who was waiting just for us. On to a lineless security check, and then through the maze to our departing gate. We did not need to figure out where to go. Chris led; we followed.
We made it with 10 minutes to spare. Even two of our suitcases, which had been checked through from Boston to Newcastle, made it. The third one followed us the next day.
BA has made a friend in me!