I know Jetstar gets a lot of bagging but I thought I'd relate an instance of good customer service I just received from them.
I booked some flights and elected to pay by Direct Deposit to avoid the credit card surcharge. As my bank is the same as theirs the transaction was processed immediately.
Two working days later when I checked my itinerary, it was flagged as pending, unpaid. As when I had originally made the payment it said that the booking would only be held for two days I was a little concerned and phoned their customer service department.
When I eventually got through, after some discussion I was asked to send a copy of my bank's confirmation of payment, which I duly did. Later that day I found the itinerary was now marked as paid so I was happy enough with that.
However, this morning a Jetstar rep called me to check that everything was now OK and ask if I had received my itinerary (which I had). Not only that, but she had to call four times before I was available to take the call, which I thought was pretty good follow up, I would have thought they'd give up after the second try. They did leave voice mail, but only to say they wanted to speak with me personally, so they also didn't take that out and call it good.
I was impressed, better service than I expected.