Overall an excellent experience - as a frequent flyer & loyal Singapore Airlines customer, I was impressed with our flight experience with Scootbiz. We purchased the tickets on a special promotion (A$1,000 return Syd - Bkk with a transit in S'pore). Having read mixed reviews & nothing specifically on Scootbiz, I was anticipating the flight with a little trepidation.
Check in at Sydney airport was fast & efficient - the special lane for biz class meant avoiding the long queue. We were checked in within 5 minutes. We were within our 20 kg per person limit so no hassles with baggage. Boarding was also smooth as biz class priority meant a special lane & no rushing!. We were greeted, shown to our seats, jackets taken from us to be hung & immeiately given a bottle of Evian to refresh ourselves. All with warmth, pleasant smiles (& dare I say it - the Singapore Girl charm!). I later found out that quite a few crew members were ex SQ. The crew went about their duties efficiently & were always smiley & pleasant.
The biz class cabin is in a 2-4-2 configuration & were spacious & the pitch & width are more akin to "premium economy" in commercial ailines. The last rows on the sides are probably the best. There is space between the seat & wall (to economy) that allows you to stand & stretch your legs without getting in anyone's way. There is no bassinet provided for babies (which are usually located on 1st row of Y class) so thankfully no screaming babies to disturb.
Biz class was full (about 40 seats) & food orders were taken prior to takeoff. Ipads were handed out immediately once the seatbelt signs were switched off after takeoff. The selection on offer were all new releases & sufficient entertainment for the 7 hr flight. Meal service was timely & efficient. The tray comes out of the side & is rather small but nothing to compain about. The reading light & call service button are located in an odd position (left arm rest at the bottom)which is very easily pressed accidentally.
The food choices were OK. I have read some reviews complaining about the food but personally couldnt fault it. Sure - its not gourmet picking but what we ate was perfectly acceptable. Portions are however on the small side. Service in biz class was prompt, efficient & food delivered & cleared on a timely basis. There are 2 toilets up the front for the exclusive use of biz class so there was never a queue.
The biz class fare povides 1 free meal ( main course & fruit cocktail) with a drink & coffee/tea. Approx 2 hrs prior to landing, a 2nd food service was made but you had to pay for this if you wished to eat or drink.
Our flight landed on time & we were off the plane within 10 minutes of landing. Probably my only grouse would be that biz class baggage doesnt have any priority & as such doesnt come off the plane first. Our bags ended up being one of the last to get on the belt so despite getting off the plane first & being at the baggage carousel before the other passengers, we were one of the last to get our bags. Luck of the draw I guess. It would be nice if biz class passengers also had priority baggage tags - but in the overall scheme of things, this is a very minor thing.
Our onward flight to BKK was also seamless & on time.
Would i recommend & travel on Scoot again? Definitely YES. For a budget airline, it delivered everything as promised. In fact, I would say they were better than alot of full paying commercial airlines I have travelled on.
In my opinion, its worth the extra $$ you pay for the privilege of sitting at the front of the plane. The price is on par for an economy class ticket on a commercial airline. Keep up the good work Scoot & I hope they will expand their network in the near future.