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Malaysian Airlines

Canberra Australia
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66 posts
1 review
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Malaysian Airlines

We have a friend flying back to Japan on 26/9/12.What are the chances of changing the ticket to a later date.The ticket was purchased from a travel agent in Japan.Would we have to go through the agent or the airline.? Thanks

Hong Kong, China
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2,329 posts
159 reviews
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1. Re: Malaysian Airlines

All depends on the ticket type purchased-- eg if very cheap ticket, may be inflexible and date changes not permitted.

Just call MH and see what can be done-- quicker result than waiting for the reply of strangers who don't know as much as the airline in question does.

Portland, Oregon
Destination Expert
for Air Travel
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28,579 posts
6 reviews
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2. Re: Malaysian Airlines

How long is a piece of string?

Your friend needs to contact the travel agent and the airline and see what the options are. That's it.

Firstly, it depends on which type of fare s/he booked. It could be a fully flexible fare (unlikely as they are very expensive), or a completely non-refundable non-changeable ticket. Or, something in between; you pay a change fee (in the US $150-250) plus any difference in fare.

Then there's the travel agent. They may add tneir own processing fees on top of the airlIine fees (reason #1 why you should book directly with the airline). Then there's their customer support competence to understand this and work out the changes (reason #2 to book directly with the airline).

Have him/her contact both the airlIne and agent. Hopefully it's a decent agent who will help them.

Canberra Australia
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66 posts
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3. Re: Malaysian Airlines

Thanks for the quick replies

4. Re: Malaysian Airlines

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Removed on: 03 October 2012, 03:05
Lancashire, United...
Destination Expert
for Playa Blanca
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33,558 posts
57 reviews
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5. Re: Malaysian Airlines

Presumably you read the fare rules for your ticket, before you booked?

Liverpool, UK
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19,103 posts
34 reviews
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6. Re: Malaysian Airlines

alan

Posting the same message on 3 seperate threads is contrary to TA rules - what did you expect the airline to do?

Let you change your ticket for free ? - nothing to do with customer service but another who failed to understand the terms & conditions of the ticket purchased.

NYC/Israel
Destination Expert
for Israel
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35,453 posts
35 reviews
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7. Re: Malaysian Airlines

Alan-

1. Round trip tickets are usually less expensive per leg than one way ticket. I agree, makes no sense but that is the way it works.

2. Airlines charge different amounts on different days and there are usually a limited number of least expensive tickets. Add all these things together, along with a possible change fee and you have a more expensive ticket.

This, btw has nothing to do with customer service. It is the terms of the ticket you purchased. --and before you start getting all upset. You have a contract with the airline They agree to get you from A to B and you agree to their terms and conditions. Now, you are getting upset because you don't like their terms and conditions. What if they just as easily decided they didn't want to go to B one day and flew you from A to C. --I imagine you would be upset. BOTH sides of the agreement get to follow the rules.

8. Re: Malaysian Airlines

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Removed on: 07 December 2013, 10:17