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Gross overcharging for flights

Stafford, United...
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6 posts
10 reviews
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Gross overcharging for flights

'On The Beach' charged my wife and I a whopping £223 more for flights from Manchester(UK) to Dalaman(Turkey), than they paid to Thomas Cook for the service.

OTB charged us £532 for the return flights.

They paid Thomas Cook £420 for the same.

The baggage charge was £19 each per journey. Total £72.

They paid Thomas Cook £38 in total.

In total, there was an increase/unearned profit of almost 30% .

The moral - never ever use 'On The Beach" - not only that, they never pick up the 'phone, nor do they give you an email address.

Liverpool, UK
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20,717 posts
36 reviews
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1. Re: Gross overcharging for flights

Not overcharging - I assume you knew the price before you booked.

Why didn't you book direct with Thomas Cook.

Elk Rapids, Michigan
Destination Expert
for Lanai
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9,670 posts
53 reviews
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2. Re: Gross overcharging for flights

I think it is called making a profit.

if you knew Thomas Cook was cheaper why didn't you just book through them?

Lancashire, United...
Destination Expert
for Playa Blanca
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36,879 posts
57 reviews
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3. Re: Gross overcharging for flights

I'm not sure how you actually know how much OTB pay to Thomas Cook for a flight, as you don't have access to OTB booking system. Thomas Cook luggage charges are per person, per flight so at £19 that works out at £76, not £38.

Not entirely sure why you didn't just book direct with the airline in the first place!

Tees Valley
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12,564 posts
149 reviews
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4. Re: Gross overcharging for flights

I'm not entirely sure how you know either Artlad but 'On the Beach' have developed something of a reputation for adding on unexpected extras.

Read the reviews on this company, lots of similar complaints...though you'd have been better checking them out before booking to be honest.

Jules

NYC/Israel
Destination Expert
for Israel
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37,887 posts
38 reviews
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5. Re: Gross overcharging for flights

And they had a weapon at your head and FORCED you to book through them???? While I can understand your being upset you have no one to blame but yourself. They are a business--they are out to make a profit. If they charged EXACTLY what they paid, they would not make anything.

Tees Valley
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12,564 posts
149 reviews
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6. Re: Gross overcharging for flights

Nevertheless it's a good warning to others that there are much cheaper options than this company so that's worthwhile info Artlad.

Chalk it up to experience!

Jules

Bingley, United...
Destination Expert
for Edinburgh
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33,375 posts
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7. Re: Gross overcharging for flights

< They paid Thomas Cook £420 for the same. >

How do you know that?

tucson, az
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4,075 posts
12 reviews
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8. Re: Gross overcharging for flights

There's a company out there named after a hideously depressing Nevil Shute novel? I could never use them; I'd be afraid of disaster.

That said, booking third party- they charge a fee they keep. That's why hotels won't let you know how much the room was when you book with a third party like expedia.

Stafford, United...
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6 posts
10 reviews
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9. Re: Gross overcharging for flights

Thomas Cook enclosed a copy of their invoice to OTB along with my check-in stuff! Inadvertent?

Stafford, United...
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6 posts
10 reviews
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10. Re: Gross overcharging for flights

Inexperience I guess - that's the reason for passing it on.