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Option town's Empty seat option

Osaka, Japan
2 posts
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Option town's Empty seat option

I used Air asiaX from KL to Japan two days before.

At the time of check-in at the asia counter, I asked whether the Empty Seat Option (ESo) had been taken or not which I had applied.

However, the staff of Air asia said they don't have any system to check the "option town".

and they could not check the situation of my option town.

They asked me the printed matter what can be proved that acquired ESo.

But I did not have any internet mobile nor couldn't find internet cafe with printer.

I couldn't check it.

So they gave me 1 seat only.

After I came back to my home I checked e-mail and I knew my ESo had been approved and the money had already been paid to "Option town".

How can I refund it??

Hong Kong, China
Level Contributor
2,329 posts
159 reviews
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1. Re: Option town's Empty seat option

Contact AirAsia directly, see if they can help you.

Osaka, Japan
2 posts
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2. Re: Option town's Empty seat option

Thanks bimdonesia

I already telephoned Air Asia.

But they cannot do anything about that.

The reason is "Option town" is separate company...

3. Re: Option town's Empty seat option

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Removed on: 20 October 2013, 10:16