I used Air asiaX from KL to Japan two days before.
At the time of check-in at the asia counter, I asked whether the Empty Seat Option (ESo) had been taken or not which I had applied.
However, the staff of Air asia said they don't have any system to check the "option town".
and they could not check the situation of my option town.
They asked me the printed matter what can be proved that acquired ESo.
But I did not have any internet mobile nor couldn't find internet cafe with printer.
I couldn't check it.
So they gave me 1 seat only.
After I came back to my home I checked e-mail and I knew my ESo had been approved and the money had already been paid to "Option town".
How can I refund it??