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BA Business Class Seat Allocation Scam

Bicester, United...
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1 post
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BA Business Class Seat Allocation Scam

I am currently in Mauritius having paid for business class seats for my wife and young daughter. I am not rich and this holiday was a treat for my family following my retirement. I spent over £17,500 for a 5 star holiday only for it to be ruined by BA. I am not precious about where I sit in a cabin however when I book as a family I do expect to be sat with my wife and child. I was not informed by my travel agent (Kenwood Travel) that I would have to pay extra to have an allocated seat. The tell me that BA is the only airline that does not allow them to request seats. When I went online to check in 24 hours before leaving I saw that we were separated across two cabins with my young daughter allocated a seat next to a complete stranger on an overnight flight. my wife was mid cabin and I was in a section separated by the galley. This is in my view outrageous. Again I am not worried where I sit in the cabin but I find it unacceptable that we are separated as a group, as a family. I was given no information by the travel agent or BA when booking that I have to pay extra over and above the £3,000 per seat so that I may sit next to my daughter. I rang BA prior to flying and they said that they could not allocate seats. My only recourse was to ask the check in desk nicely and they could move the seats around. on arrival at the airport I asked nicely and they moved us to three seats near to each other, two next to each other and one in a row in front. They said to ask again at the gate and they could try again.mThe gate was in chaos as the cleaning team was late and the flight was going to be delayed. They told us to ask on board. It turns out that the desk had allocated two people to seat 11D the one for my daughter. it was only aft threatening a scene did the purser admit that he would have to move three BA staff members who were sat together in business class! I nearly killed him as it seemed like an imposition. Before leaving I wrote a complaint to BA but have not had an email reply. More importantly I have just checked our return flights only to find that we are again separated across the business class cabin. I have called my agent to try to resolve this as I was on hold to BA for over 20 minutes from Mauritius. I will be speaking legal advice on my return if I am not arrested on route!

Leeds, United...
Destination Expert
for Leeds, Bradford
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18,919 posts
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1. Re: BA Business Class Seat Allocation Scam

Poor form if your Travel Agent didn't advise you of any charges by BA to prebook seats, but you've spent £17,500 and are complaining of spending a little more to get seats together?

How do you know everyone else hadn't prebooked their seats? Unfortunately but that is the way of flying these days. Especially if flying with young children and you want to be seated together.

Also, next time you post you may want to use paragraphs - makes for easier reading - and get ready for more comments about it too! ;-)

2. Re: BA Business Class Seat Allocation Scam

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Removed on: 08 November 2012, 01:32
Bangkok
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for Bangkok, Air Travel, Thailand
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3. Re: BA Business Class Seat Allocation Scam

Hi,

To me, it sounds like there's two issues here..

One, and I think the larger issue, is that this information-- which IMHO, is readily accessible- wasn't disclosed to you by your agent.. That to me is the larger issue..

Two would be the policy itself.. I think that the imposition of seat fees is almost always going to be a point of contention-- but in the end, that's the business decision BA has elected to take.. and as such, they'll either reap the benefits if it's successful or suffer the losses if it's not..

On a side note, while asking the Purser for assistance as a last-resort is a good idea, I would suggest insuring you restrain yourself and/or conduct yourself appropriately, while interacting with staff-- especially once on-board as most carriers take a dim view of disruptive, argumentative, non-complaint or other passenger actions that negatively impact the flight, safety or service... You wouldn't want to compound a seating issue with a forced removal for conduct issue to be added on top.

Travel Safe,

Lancashire, United...
Destination Expert
for Playa Blanca
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34,411 posts
57 reviews
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4. Re: BA Business Class Seat Allocation Scam

BA didn't scam you. Kenwood Travel didn't give you the correct information. Your complaint should be with them.

Leicester, United...
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1 review
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5. Re: BA Business Class Seat Allocation Scam

"argumentative, non-complaint"

I think you inadvertently hit the nail on the head GOPBI, at least when it comes to BA. The OP should be directing his ire at the travel agent.

New York City, New...
Destination Expert
for Air Travel
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6. Re: BA Business Class Seat Allocation Scam

I was not informed by my travel agent (Kenwood Travel) that I would have to pay extra to have an allocated seat. The tell me that BA is the only airline that does not allow them to request seats.

______________

1) Kenwood Travel are the ones at fault here. Any TA worth their salt should have informed you of the airline's seating policy if it's different from the norm.

2) BA aren't the only carrier that don't allow free seat requests.

3) If you threaten to lynch the purser on your return flight expect an extra night in a Port Louis jail cell and a flight back in the delights of economy on another carrier.

Edited: 07 November 2012, 18:11
Liverpool, UK
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19,560 posts
34 reviews
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7. Re: BA Business Class Seat Allocation Scam

As others have said the fault lies primarily with your travel agent although you could have easily discovered the BA policy, which applies to the majority of passengers regardless of whether they are in business or economy class, by a quick visit to the BA website.

I assume you expected those who had paid in advance to select their seat to accomodate you and your family.

Something similar happened to me with another airline which was resolved by politely asking the cabin crew what could be done rather than being agressive "I nearly killed him".

"I will be speaking legal advice on my return if I am not arrested on route!" - you are unlikely to get anywhere legally as regards seating as every airline reserves the right to change and/or assign seats as they see fit although you will no doubt need it if you are arrested enroute.

8. Re: BA Business Class Seat Allocation Scam

-:- Message from TripAdvisor staff -:-

TripAdvisor staff has removed this post because it did not meet TripAdvisor's forum guidelines with regards to off-topic chat. Please limit conversations to subject matter directly related to the host forum. For example: when in the London forum, please stick to topics that relate to travel within the London Metropolitan Area.

Off-Topic Chatter is a forum for discussions gone afield from the topic of travel. Please note that the Off-Topic Chatter forum is un-moderated -- the Forum Posting Guidelines are not enforced, with the exception of pornographic images or text, hate speech, unauthorized re-prints of copyrighted text, and messages that promote or encourage illegal activities. Each user is expected to take responsibility for his or her own conduct.

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Removed on: 08 November 2012, 01:32
London, United...
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9. Re: BA Business Class Seat Allocation Scam

Congratulations on your retirement. Your vacation sounds wonderful. Do t let something like this ruin it.

To be fair, it's not a scam and I think you probably know that. The info is available on line had you chosen to look. Your travel agent neglected to tell you, but did you ask them?

Don't sweat the small stuff, just ask at the gate and in the cabin. As long as one adult is with your child it's fine. And lets be honest, it's not exactly a big cabin. I am pretty sure, if dealt with calmly you will either be seated together or close together.

Enjoy your holiday.

NYC/Israel
Destination Expert
for Israel
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10. Re: BA Business Class Seat Allocation Scam

The only problem ( that hasn't already been mentioned) is that there were apparently 3 employees sitting together. Someone before the purser should have removed these employees and separated them. ( assuming they were either deadheading or on comp tickets.)

Other than that--your beef is with your agent, not BA.

and please Take a deep breath--it is only a seat, not worth a jail term. Also, curious--how old is your daughter?

Edited: 07 November 2012, 18:45