Does the air line have the write to do this? And where do we complain for our right?
My sister turned up one hour and a half before her flight today at the airport in Tunis for a flight to the Uk.Only to find out that the staff has just decided to closs the check-in desk. When she asked the reason for this amazingly shocking action,the answer was "sorry we closed". When she points out that she still have one and a half hour before her flight, the reply came "sorry madam we are closed"; but why what are the reasons? The reply was "Sorry we are closed"
My sister was visiting our mother who was having a major operation the following day. My sister was not alone in this situation, and other passengers on that flight and other Tunis air flights to Paris and Belgim experienced similar problems. We think this is due to the strike action which had taken place two days earlier in Europe, we think this is Tunis airline way of dealing with their backlog . How appalling!
When we complained to Tunisair, they denied every thing, they say my sister was late!
Well that is certainly the icing on the cake!
They would not deal with complaint, they will not acknowledge their appalling action.
Where can we go from here?