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problem with quatar booking

Amsterdam, The...
8 posts
1 review
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problem with quatar booking

Can anyone here please help me out --- it has been nearly 2 days since I booked a flight through the Qatar Airways website, but I still haven't received any confirmation email with a ticket number. I sent an email through their contact form but still no reply.

I've booked many times on other airlines' websites before, and this is the first time I don't receive instant confirmation. And they are supposed to be the best airline in the world. so far my experience is worse than with ryanair.

What's the problem?

Bangkok, Thailand
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5,217 posts
24 reviews
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1. Re: problem with quatar booking

Best airline in the world??? Who told you this?

Usually, once your cc details have been processed you can print your itinerary. Are you sure your booking has gone through all stages?

Amsterdam, The...
8 posts
1 review
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2. Re: problem with quatar booking

well i am from poland. they just started a new connection from warsaw last week. there were all over the local papers. i did believe the hype.

anyway, after making booking on saturday i received an email stating:

"Your booking and payment has not been finalised until you have received a final confirmation email from Qatar Airways. We will notify you by email when your transaction has been completed."

strange thing i can go on website, log in with ref number, check itenary and even chose seats

Fredericia, Denmark
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37,532 posts
7 reviews
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3. Re: problem with quatar booking

If you can access 'Manage a booking' you can print your itinerary from there.

I always had instant confirmation when I booked via Qatar Airways website.

QR have been voted 'Airline of the Year' by Skytrax in both 2011 and 2012.

UK
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49,561 posts
92 reviews
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4. Re: problem with quatar booking

Can anyone here please help me out

======

Other than to suggest you phone them? No.

Amsterdam, The...
8 posts
1 review
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5. Re: problem with quatar booking

i just called amex and they told me that the transaction with quatar had been approved on their side.

The thing is I have tried to call quatar's warsaw representative office but no one picks up the bloody phone.

I also have sent my inquiry to 3 different email addresses but no one has bothered to respond.

their advertising as the best airline in the world sucked me into the hype.

i should have gone with klm/air france where i am frequent flier member.

Liverpool, UK
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19,549 posts
34 reviews
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6. Re: problem with quatar booking

Have you checked your email spam folder

Amsterdam, The...
8 posts
1 review
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7. Re: problem with quatar booking

yep been checkin inbox and spam for 2 days now

Bangkok, Thailand
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5,217 posts
24 reviews
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8. Re: problem with quatar booking

May be it has something to do with your location and perhaps a cc which is from a non-Polish issuer. They wait for clearance. Just assume this as I had a similar snag with SQ once.

Awards for best airline is usually for a premium class. I would not give my vote to QR.

Amsterdam, The...
8 posts
1 review
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9. Re: problem with quatar booking

what annoys me it is that utter lack of communication.

they do not respond to emails and i cannot reach their customer service in warsaw.

what if i booked a flight 48 hrs before departure?

i would be going to an airport now hoping they would let me board

Fredericia, Denmark
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37,532 posts
7 reviews
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10. Re: problem with quatar booking

I would not give my vote to QR

---------------------------------------------------------------------------------

I would.