me my wife who was 7 month pregnant and my 6 year old were delayed for just under 6 hours at palma airport , we were flying with jet 2. I aplied for compensation and the repley i got back was.
that jet 2 are a non refundable airlne and regrettably,we are unable to refund the cost of the flights which was already flowen. as the delay was over 5 hours,the custonmer informtion bullitongave the option torecive a full refund for customers not to fly,how ever you flew on the flight so we cant offer a refund.
as for compensation under reg261/2004o on investegation extraodinary circumstances led to the delay of your flight.as the delay was caused by an unexpected flight safty shortcoming consequently there is no entitlement.
the reason we got at the time was that the portable stairecase crashed into the side of the plain causing it to need fixing,but jet 2 would of got compensated off the airport for thousnds and we only got £8 lunch voucher
#any one else had the same problem of any advise thanks