I had an international flight to Orlando via Chicago.
My layover at Chicago was 2 hours 45 mins, and i was told this was plenty of time. However, the ques on arrival were horrendous.
There were loads of check in ques available for 'American passport holders', so alot of staff remained idle. There appeared to be no delegation or care if people missed their flights. A few flights had arrived at the same time, hence why the ques were longer than usual.
Anyways we had quite clearly missed our flight, when we approached an American Airline desk. We were told we'd be put on a free flight the next morning. But would have to make our own provisions for the night ?!
Is this fair and a standard practice ? They gave me the option of booking some some expensive hotels that i would have to pay for, but i left it, and found another hotel at another desk ... and even that was very expensive. I even had to pay for a taxi to take me to the hotel.
I did nothing wrong. I arrived for my flight on time. The airport could not cope at that hour. 3 hours for immigration is excessive. It's not like i left 1 hour. I met the legal connection time.
Just bemused by the experience. I've travelled in Asia and Europe a few times, where i've been delayed and they put you up in hotels, meal vouchers, etc when you are clearly not at fault.
Is the system different in America?
Will probably look for a direct flight in future, as my experience in transitting in America has been woefull. Miami and Chicago in particular don't seem to be able to cope.Edited: 18 March 2013, 09:14