A group of eight travellers booked a trip with Air Canada Vacations from Toronto to Varadero Cuba. We paid more to travel to our destinations by choosing Air Canada simply due to the flight times. Out Departure is April 28th 7:00am and our return was May 5th at 9:45pm. We booked and paid more to travel at those times. Just got a call from AC vacations informing me that the return flight has been changed to 10:25am. We just lost a full day of Vacation and our desire to go. Our flight number got changed so in effect our original flight was cancelled and we were put on another flight I inquired about cancelling the entire trip for the group and an ACV representative and they said that it would cost me 500.00 in penalties..
Since i got a new flight number for the return flight that would mean that my original flight was cancelled would it not? And if so.. why would there be a penalty on my part if they do that.
Neve Again with Air Canada Vacations.