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Aeromexico nightmare!

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7 posts
41 reviews
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Aeromexico nightmare!

I was wondering how many people out there have had problems with Aeromexico? Such as getting to the airport and they charge you more money for your ticket because you made have made a simple mistake but the mistake was done because Aeromexico hides the information, very subtlely and without you knowing, then they are able to charge whatever they want and they blame you for the mistake. You either pay or loose the ticket you already bought and your vacation is ruined! This happened to me and after paying $520.00 for a roundtrip ticket from New York JFK to Panama, they demanded that I pay another $460.00 at the airport if I wanted to travel that evening otherwise I would lose the trip and the $520.00 already paid. My vacation would have been ruined completely. On the way back from Panama, another mistake they made - they only gave me a boarding pass from Panama to Mexico but they sent my suitcase to JFK. They never provided me with a boarding pass from Mexico to New York. When I arrived at 12:20 a.m. at the airport in Mexico, eveything was closed so I was not able to get a boarding pass. I missed my plane leaving at 1:32 a.m. and I had to wait until 4 a.m. when the counters opened. After that, it was a nightmare to get another boarding pass without them charging me another astronamical fee. They sent me from one place to another for about 1/2 hour until I finally exploded and I got someone really nice to help me. No one wanted to take responsibility for their mistake. It was horrible. I finally boarded the plane that was leaving at 7 a.m. I got to JFK at 2:30 p.m. almost 24 hours later. Never again will I book a flight with Aeromexico!

Edinburgh, United...
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1. Re: Aeromexico nightmare!

How did passengers starting their journey in Mexico manage to get boarding passes if everything was closed?

Fredericia, Denmark
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2. Re: Aeromexico nightmare!

How could you be 24 hours delayed when the plane left Mexico City 6.5 hours later than the original?

Liverpool, UK
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3. Re: Aeromexico nightmare!

Lots of statements claiming their mistake with no details to support this - what exactly did they do wrong.

Leeds, United...
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for Leeds, Bradford
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4. Re: Aeromexico nightmare!

"Such as getting to the airport and they charge you more money for your ticket because you made have made a simple mistake but the mistake was done because Aeromexico hides the information, "

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What information are you referring to? All airlines have their T&C's online for you to read.

Melbourne, Australia
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5. Re: Aeromexico nightmare!

What was the mistake? If you can explain that, we can probably help you more.....

Vancouver, Canada
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for Vancouver
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6. Re: Aeromexico nightmare!

She means 24 hours after leaving Panama.

Elena ~ it does sound horrible. This could happen on any airline. Next time you travel ask for all your boarding passes. Was all your return flight on Aeromexico? Or did you change airlines for Mexico to JFK?

Seattle, Washington
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7. Re: Aeromexico nightmare!

Sorry, OP, without concrete details, it's impossible to really know why or what your problem was.

No, I've never had a problem with Aeromexico.

New York City, New...
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8. Re: Aeromexico nightmare!

Aeromexico has great service, specially on international flights, to/from North America to Central and South America.

What was your problem exactly, or the mistakes from both parties?

I prefer to use Aeromexico than any other US carrier all the time. AM's service is far better! And, AM's real food and alcohol offered without extra charge on board are better than those offered on board US carriers (which don't offer anything these days).

Maybe you can be more clear and explain what really happened and we could provide some suggestion for you.

Edited: 21 March 2013, 14:58
Watford, United...
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9. Re: Aeromexico nightmare!

but the mistake was done because Aeromexico hides the information

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So....if the information wasn't hidden, you wouldn't have made the mistake?

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10. Re: Aeromexico nightmare!

they opened their counters at 4 a.m. and the plane left at 7 a.m. I got home at 3:30 vs. 8:20 a.m.