Wanted to share a story....
After a trip could not find my Bose head phones, thought I dropped them.....so sad
Today I received a call from Peggy from Air Tran, we did fly them to San Antonio in March. she inquired if I had lost an item. My Very nice Bose head phones will be sent to me. Via my Fed Ex account next week.
good work Air Tran, you went the extra mile . You did some work to locate me, call me and will now send the item to me.
Many shout outs to you. Very nice Air Tran