I am making this post with a hope to find some answers on how to get a full refund from China Southern airlines.
I had two tickets booked and fully paid and we were scheduled to fly out to Nepal from Sydney on January 18, 2013. Unfortunately due to medical condition of my wife and the diagnosis of something contagious that requires long term medical treatment, she was deemed unsafe for traveling and so we had to cancel our flights.
Our travel agent was notified to cancel the ticket for us and to process fora a refund in full. Medical certificate prepared by the medical professional was submitted which explained the nature of illness.
Tickets were cancelled no problem, but China Southern tells us that there is not going to be a full refund whatsoever because the illness is not terminal. They also say that the airlines has the right to decided if the medical condition is critical or not despite the submission of medical certificate which clearly states the nature of illness.
Someone please advice how to tackle this situation because I find the response from China Southern to be very unreasonable and unethical.