Just thought I would raise this issue in case wasn't common knowledge and I am sure this will affect many others. There is a similar thread with EasyJet online as a heading but that thread seems to got very weird and political and not helpful at all!
When we booked TC holiday several months ago I immediatley tried to pre-book and pay for 2 extra legroom seats but was told could not do this as was EasyJet flight. BUT I could do this 30 days before departure which was 30th April but with EasyJet. So 30th April, logged onto EasyJet website and their online checkin. It wouldn't accept our booking reference. Tried TC online checkin same story.
The bottom line is:
If you have booked a holiday with Thomas Cook and they have arranged your flight with EasyJet
you are unable to check in online or pre-book or choose your seat. Cannot access either TC or EJ systems.
This is because you are not able to use Thomas Cook Online check in or 'Choose and book' options. Nor are you able to use the new EasyJet online check in and pre book seat option.
So we are left in limbo - caught between the 2 systems.
You have to turn up at airport - Gatwick North in our case - early as possible - do full checkin procedure with EasyJet desk, but will be given pre- allocated seats - possibity may not be sitting together and can not book extra legroom seats.
- that its going back to old way - when no one could do online check in or pre-book seats - fine Ok wasn't that bad, it worked. What really annoys me with this is that NOW there are systems for online checkin and choosing seats but TC customers are excluded. and what makes it worse is that Customers (non Thomas Cook) who were able to use EasyJet online checkin 30 days before departure will have chosen all the best seats.
What a shambles.