A friend of mine has booked a flight, only to discover the last 3 letters of her surname were missing from the booking confirmation. She doesn't know whether this was her mistake or the airline's. She is happy to pay to have her name changed (corrected), however the airline is saying they don't do name changes and she has to buy a whole new flight, and lose the £500 flight she originally purchased. They have really not been very helpful. Is there any travel ombudsman or other body to complain to? I just think it is so unreasonable not to allow people to pay to change the name on the ticket, especially when it does not involve a change in the person who is flying but just correcting a spelling mistake! Any ideas/advice would be appreciated.